ConnectWise
General Summary
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ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary The Manager of Learning and Development is responsible for leading a team of entry level to experienced professionals focused on designing and delivering information about the ConnectWise suite of products using multiple media platforms, primarily through a custom Content Management System (CMS) and Learning Management System (LMS). This role supports the Education teams in both administrative and technical aspects of CMS by creating curriculum, deploying, and maintaining learning content.
Essential Duties and Responsibilities
Sets goals and objectives for team members for achievement of operational results
Supervises support and/or professional level colleagues
Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
Leads and prioritizes the daily activities of the team
Manages, mentors, and coaches to develop a collaborative and dynamic team
Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
Manages University content for ConnectWise suite of products in accordance with organizational policies and goals
Assures that all courseware (how to videos, courses, blueprints, recorded webinars, etc.) are updated to support product releases
Oversees all operational aspects of LMS
Ensures all necessary internal process documentation is organized and functional for corresponding colleagues
Supervises, onboards, and develops training for the University team and establishes career growth opportunities
Ensures that University eLearning materials are aligned to company strategies and initiatives
Ensures the continued use of appropriate technology to create and maintain effective, timely end-user instructional content for partners and colleagues
Participates in occasional content definition and creation of partner-facing training
Assists other departments with defining and creating eLearning content and materials for partners or colleagues
Ensures that web-content meets established guidelines and organizational goal
Knowledge, Skills, and/or Abilities Required
Ability to manage projects and processes independently with limited supervision
Exceptional leadership and customer service skills
Willingness to work in a team environment
Strong organizational skills to give the team direction
Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
Excellent presentation and communication skills
Ability to interact positively and openly with peers, subordinates, upper-management, and external business contacts
Ability to translate market requirements and business objectives into changes in online content
Strong project management, leadership, and team building skill
Basic knowledge of CSS/HTML
Understanding of search, SEO, and designing with web standards
Strong analytical and problem-solving skills
Ability to resolve or coordinate the resolution of complex problems in a flexible and logical manner
Knowledge of learning and development best practices and instructional learning methodologies
Strong knowledge and skills in graphic and multimedia design, production, and content authoring tools like Photoshop, Illustrator, Premier Pro, or Articulate
Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
Educational/Vocational/Previous Experience Recommendations
Bachelor’s degree in related field or equivalent business experience
4+ years of relevant experience
2+ years of managerial experience
Experience using CMS, Documentation Management System, LMS, and/or responsive web design
Experience with learning technologies like Articulate, Captivate, Camtasia, or Lectora
Experience in instructional design
Preferred: Master’s degree in related field
Working Conditions
Onsite/Hybrid/Remote depending on location
0-10% travel may be required
With your consent, reference checks will be conducted prior to receiving an offer
Equal Opportunity Employer ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
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Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary The Manager of Learning and Development is responsible for leading a team of entry level to experienced professionals focused on designing and delivering information about the ConnectWise suite of products using multiple media platforms, primarily through a custom Content Management System (CMS) and Learning Management System (LMS). This role supports the Education teams in both administrative and technical aspects of CMS by creating curriculum, deploying, and maintaining learning content.
Essential Duties and Responsibilities
Sets goals and objectives for team members for achievement of operational results
Supervises support and/or professional level colleagues
Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
Leads and prioritizes the daily activities of the team
Manages, mentors, and coaches to develop a collaborative and dynamic team
Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
Manages University content for ConnectWise suite of products in accordance with organizational policies and goals
Assures that all courseware (how to videos, courses, blueprints, recorded webinars, etc.) are updated to support product releases
Oversees all operational aspects of LMS
Ensures all necessary internal process documentation is organized and functional for corresponding colleagues
Supervises, onboards, and develops training for the University team and establishes career growth opportunities
Ensures that University eLearning materials are aligned to company strategies and initiatives
Ensures the continued use of appropriate technology to create and maintain effective, timely end-user instructional content for partners and colleagues
Participates in occasional content definition and creation of partner-facing training
Assists other departments with defining and creating eLearning content and materials for partners or colleagues
Ensures that web-content meets established guidelines and organizational goal
Knowledge, Skills, and/or Abilities Required
Ability to manage projects and processes independently with limited supervision
Exceptional leadership and customer service skills
Willingness to work in a team environment
Strong organizational skills to give the team direction
Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
Excellent presentation and communication skills
Ability to interact positively and openly with peers, subordinates, upper-management, and external business contacts
Ability to translate market requirements and business objectives into changes in online content
Strong project management, leadership, and team building skill
Basic knowledge of CSS/HTML
Understanding of search, SEO, and designing with web standards
Strong analytical and problem-solving skills
Ability to resolve or coordinate the resolution of complex problems in a flexible and logical manner
Knowledge of learning and development best practices and instructional learning methodologies
Strong knowledge and skills in graphic and multimedia design, production, and content authoring tools like Photoshop, Illustrator, Premier Pro, or Articulate
Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
Educational/Vocational/Previous Experience Recommendations
Bachelor’s degree in related field or equivalent business experience
4+ years of relevant experience
2+ years of managerial experience
Experience using CMS, Documentation Management System, LMS, and/or responsive web design
Experience with learning technologies like Articulate, Captivate, Camtasia, or Lectora
Experience in instructional design
Preferred: Master’s degree in related field
Working Conditions
Onsite/Hybrid/Remote depending on location
0-10% travel may be required
With your consent, reference checks will be conducted prior to receiving an offer
Equal Opportunity Employer ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
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