Wi-Fiber
Director of Network Operations
Wi-Fiber is seeking a Director of Network Operations to own the reliability, scalability, and evolution of our multi-vendor WISP / hybrid ISP network. Reporting directly to the Chief Operating Officer (COO), this role leads our 24/7 Network Operations Center (NOC), drives our transition toward SDN/VXLAN-based architectures, and oversees network integration for mergers and acquisitions.
Join the company recognized as the #1 Internet Service Provider (ISP) in Northern Utah five years in a row—now expanding across multiple states.
Total Compensation:
$80,000 – $100,000 a mix of Base Salary, Bonus and Stock Options.
Responsibilities
Own the network operations strategy and roadmap across all markets.
Lead the architectural transition toward SDN principles and VXLAN-based designs to improve agility, resilience, and operational efficiency.
Provide technical governance for core routing, traffic engineering, and network security policies.
M&A Network Integration
Lead planning and execution of network integrations for acquired ISPs.
Harmonize routing, IP addressing, hardware standards, and operational processes into Wi-Fiber norms.
Coordinate cross‑functional teams (Engineering/IT, NOC, Field Ops, Finance, Customer Support) to ensure smooth cutovers with minimal customer impact.
Core Routing, Peering & Capacity
Act as the final authority on routing design, implementation, and optimization.
Oversee transit and peering relationships to ensure performance, resiliency, and cost-effectiveness.
Guide capacity planning across backbone, aggregation, and access layers.
Lead the 24/7 NOC as the final technical escalation point for complex, customer‑impacting issues (Level 3).
Set and enforce SLAs for uptime, response, and resolution; relentlessly drive down MTTR.
Ensure robust incident management, problem management, and post‑incident review (RCA) practices.
Operational Processes & Systems
Define, implement, and govern core Network Operations workflows (incident, change, maintenance, deployment, and project tracking).
Align network operations with Business Support Systems (BSS) and Operational Support Systems (OSS) for accurate provisioning, billing integrity, and efficient fault management.
Champion best‑in‑class project management methodologies and tools to track work, resources, and deliverables.
Own network‑related OpEx and CapEx budgets.
Prioritize and justify investments, ensuring clear ROI and alignment with strategic goals.
Monitor network operating costs and drive efficiency improvements without compromising quality or reliability.
Reporting & Analytics
Develop dashboards and reporting structures to track key network health and business metrics (e.g., activations, deactivations, net activations, total subscribers, network uptime, average revenue over the last 3 months, MRR lost, churn).
Regularly report network performance and project health to the executive team and Board.
Implement systems and practices that enable data‑driven decision‑making at all levels of Network Operations.
Lead communications during major incidents—translating complex technical issues into clear updates for executives and other stakeholders.
Prepare and deliver strategic presentations on network roadmaps, risks, and capital needs.
Recruit, develop, and retain highly skilled network engineers and NOC staff; build a strong culture of ownership, learning, and accountability.
Required Experience & Skills
Industry & Leadership Experience:
10+ years in telecommunications or ISP environments, including 5+ years in a senior management or director‑level role overseeing mission‑critical network operations or NOC functions.
Advanced Routing & Virtualization:
Expert‑level competency designing, deploying, and operating OSPF and BGP in production, plus architectural experience planning and implementing large‑scale VXLAN and SDN/virtualized network solutions.
WISP & Access Network Expertise:
Deep, hands‑on leadership experience with large‑scale wireless and fiber deployments; strong familiarity with Cambium, Tarana, and Ubiquiti platforms; advanced proficiency with Mikrotik RouterOS.
Operations & Process Acumen:
Proven track record designing and running operational processes (incident, change, maintenance, capacity) in a 24/7 environment; comfortable using project management and workflow tools to drive execution, transparency, and accountability.
M&A & Network Integration:
Experience integrating acquired networks, including planning and executing cutovers, standardizing configurations, and aligning monitoring and support.
Communication & Executive Presence:
Exceptional written, verbal, and presentation skills, with the ability to explain complex technical topics to non‑technical executives and business stakeholders with clarity and authority.
Leadership & Ownership:
History of building, mentoring, and retaining high‑performing technical teams; known for owning outcomes, not just activities—delivering reliable networks, strong SLAs, and measurable improvements.
Preferred Experience
Experience scaling a multi‑state ISP or WISP/hybrid ISP in a high‑growth environment.
Familiarity with modern BSS/OSS platforms and integrating them with network automation and monitoring tools.
Prior responsibility for presenting network strategy, risk, and investment plans to a Board or investors.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Periodic travel to network sites, data centers, and branch locations across the U.S., typically 1–3 times per month for 2–4 days at a time.
Ability to lift up to 15 pounds occasionally.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Wi‑Fiber Inc. will be based on merit, qualifications, and abilities. Wi‑Fiber Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.
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Join the company recognized as the #1 Internet Service Provider (ISP) in Northern Utah five years in a row—now expanding across multiple states.
Total Compensation:
$80,000 – $100,000 a mix of Base Salary, Bonus and Stock Options.
Responsibilities
Own the network operations strategy and roadmap across all markets.
Lead the architectural transition toward SDN principles and VXLAN-based designs to improve agility, resilience, and operational efficiency.
Provide technical governance for core routing, traffic engineering, and network security policies.
M&A Network Integration
Lead planning and execution of network integrations for acquired ISPs.
Harmonize routing, IP addressing, hardware standards, and operational processes into Wi-Fiber norms.
Coordinate cross‑functional teams (Engineering/IT, NOC, Field Ops, Finance, Customer Support) to ensure smooth cutovers with minimal customer impact.
Core Routing, Peering & Capacity
Act as the final authority on routing design, implementation, and optimization.
Oversee transit and peering relationships to ensure performance, resiliency, and cost-effectiveness.
Guide capacity planning across backbone, aggregation, and access layers.
Lead the 24/7 NOC as the final technical escalation point for complex, customer‑impacting issues (Level 3).
Set and enforce SLAs for uptime, response, and resolution; relentlessly drive down MTTR.
Ensure robust incident management, problem management, and post‑incident review (RCA) practices.
Operational Processes & Systems
Define, implement, and govern core Network Operations workflows (incident, change, maintenance, deployment, and project tracking).
Align network operations with Business Support Systems (BSS) and Operational Support Systems (OSS) for accurate provisioning, billing integrity, and efficient fault management.
Champion best‑in‑class project management methodologies and tools to track work, resources, and deliverables.
Own network‑related OpEx and CapEx budgets.
Prioritize and justify investments, ensuring clear ROI and alignment with strategic goals.
Monitor network operating costs and drive efficiency improvements without compromising quality or reliability.
Reporting & Analytics
Develop dashboards and reporting structures to track key network health and business metrics (e.g., activations, deactivations, net activations, total subscribers, network uptime, average revenue over the last 3 months, MRR lost, churn).
Regularly report network performance and project health to the executive team and Board.
Implement systems and practices that enable data‑driven decision‑making at all levels of Network Operations.
Lead communications during major incidents—translating complex technical issues into clear updates for executives and other stakeholders.
Prepare and deliver strategic presentations on network roadmaps, risks, and capital needs.
Recruit, develop, and retain highly skilled network engineers and NOC staff; build a strong culture of ownership, learning, and accountability.
Required Experience & Skills
Industry & Leadership Experience:
10+ years in telecommunications or ISP environments, including 5+ years in a senior management or director‑level role overseeing mission‑critical network operations or NOC functions.
Advanced Routing & Virtualization:
Expert‑level competency designing, deploying, and operating OSPF and BGP in production, plus architectural experience planning and implementing large‑scale VXLAN and SDN/virtualized network solutions.
WISP & Access Network Expertise:
Deep, hands‑on leadership experience with large‑scale wireless and fiber deployments; strong familiarity with Cambium, Tarana, and Ubiquiti platforms; advanced proficiency with Mikrotik RouterOS.
Operations & Process Acumen:
Proven track record designing and running operational processes (incident, change, maintenance, capacity) in a 24/7 environment; comfortable using project management and workflow tools to drive execution, transparency, and accountability.
M&A & Network Integration:
Experience integrating acquired networks, including planning and executing cutovers, standardizing configurations, and aligning monitoring and support.
Communication & Executive Presence:
Exceptional written, verbal, and presentation skills, with the ability to explain complex technical topics to non‑technical executives and business stakeholders with clarity and authority.
Leadership & Ownership:
History of building, mentoring, and retaining high‑performing technical teams; known for owning outcomes, not just activities—delivering reliable networks, strong SLAs, and measurable improvements.
Preferred Experience
Experience scaling a multi‑state ISP or WISP/hybrid ISP in a high‑growth environment.
Familiarity with modern BSS/OSS platforms and integrating them with network automation and monitoring tools.
Prior responsibility for presenting network strategy, risk, and investment plans to a Board or investors.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Periodic travel to network sites, data centers, and branch locations across the U.S., typically 1–3 times per month for 2–4 days at a time.
Ability to lift up to 15 pounds occasionally.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Wi‑Fiber Inc. will be based on merit, qualifications, and abilities. Wi‑Fiber Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.
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