Compucom Staffing
Field Service Technician – Compucom Staffing
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Our client is seeking a qualified Field Service Technician to join their team in Syracuse, NY. Candidates must have a valid driver’s license with a clean driving record and be comfortable with extensive travel between assigned locations using a company vehicle. Strong troubleshooting skills, hands‑on hardware experience, and excellent customer service are essential.
Duties and Responsibilities
Provide on‑site technical support for end users, including troubleshooting hardware, software, and network‑related issues.
Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
Perform printer setups, network printer configurations, and resolve print queue issues.
Support hardware installations, repairs, imaging, and upgrades.
Troubleshoot connectivity issues for wired and wireless devices.
Maintain accurate documentation of service tickets, resolutions, and equipment installed.
Collaborate with internal IT teams and elevate issues as needed.
Ensure timely response and resolution to daily service requests.
Assist with onsite equipment moves, deployments, and inventory management.
Deliver exceptional customer service and maintain professionalism at all times.
Skills and Qualifications
Minimum 1 to 2+ years of IT support or field service technician experience preferred.
Strong troubleshooting skills for desktops, laptops, printers, and networking basics.
Experience with Windows operating systems (Windows 10/11).
Ability to install, configure, and maintain hardware and peripherals.
Understanding of basic networking concepts such as TCP/IP, DHCP, and Wi‑Fi.
Excellent communication and customer service skills.
Ability to lift up to 25 lbs.
Wage Range The rate for this position is $18.00 – $23.00 per hour. Starting pay may vary based on geography, skills, education, experience, and other qualifications.
Benefits The Company offers a comprehensive benefit package including medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days), paid time off (minimum 10 days), paid parental leave (minimum 10 days), 401(k), FSA/HSA pre‑tax benefits.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
Compucom Staffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. For more information, visit www.compucom.com.
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Our client is seeking a qualified Field Service Technician to join their team in Syracuse, NY. Candidates must have a valid driver’s license with a clean driving record and be comfortable with extensive travel between assigned locations using a company vehicle. Strong troubleshooting skills, hands‑on hardware experience, and excellent customer service are essential.
Duties and Responsibilities
Provide on‑site technical support for end users, including troubleshooting hardware, software, and network‑related issues.
Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
Perform printer setups, network printer configurations, and resolve print queue issues.
Support hardware installations, repairs, imaging, and upgrades.
Troubleshoot connectivity issues for wired and wireless devices.
Maintain accurate documentation of service tickets, resolutions, and equipment installed.
Collaborate with internal IT teams and elevate issues as needed.
Ensure timely response and resolution to daily service requests.
Assist with onsite equipment moves, deployments, and inventory management.
Deliver exceptional customer service and maintain professionalism at all times.
Skills and Qualifications
Minimum 1 to 2+ years of IT support or field service technician experience preferred.
Strong troubleshooting skills for desktops, laptops, printers, and networking basics.
Experience with Windows operating systems (Windows 10/11).
Ability to install, configure, and maintain hardware and peripherals.
Understanding of basic networking concepts such as TCP/IP, DHCP, and Wi‑Fi.
Excellent communication and customer service skills.
Ability to lift up to 25 lbs.
Wage Range The rate for this position is $18.00 – $23.00 per hour. Starting pay may vary based on geography, skills, education, experience, and other qualifications.
Benefits The Company offers a comprehensive benefit package including medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days), paid time off (minimum 10 days), paid parental leave (minimum 10 days), 401(k), FSA/HSA pre‑tax benefits.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
Compucom Staffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. For more information, visit www.compucom.com.
#J-18808-Ljbffr