Jobs via Dice
Program Consultant - Consumer, Wealth, and Business Digital Banking
Jobs via Dice, Jacksonville, Florida, United States, 32290
Program Consultant - Consumer, Wealth, and Business Digital Banking
Overview
This is a remote role that may be hired in multiple markets within the United States. The Program Consultant will sit within the Consumer, Wealth, and Business Digital Banking team under First Citizens Bank's Enterprise Digital organization. The Program Consultant is a servant leader and coach for their assigned portfolio. The role facilitates designated cadences, helps drive relentless improvement, captures and documents portfolio process changes, monitors overall portfolio health and value delivery.
Responsibilities
Process Governance (20%)
Document and maintain how the portfolio operates and include any approved changes into the portfolio processes
Facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes
Build and execute plans to incorporate any approved changes into the Portfolio's operational structure
Portfolio Reporting (20%)
Create reports to show the portfolio's performance; this could include, but is not limited to, Annual Portfolio Delivery, Quarterly PI Performance, Data Quality, or otherwise designated
Ensure reports are included in any necessary portfolio cadences and train team members in their use
Agile Portfolio Operations (40%)
Partner with all roles within the Portfolio to ensure a consistent and smooth flow of work from inception to delivery
Coordinate with the Release Train Engineer on PI Planning preparations and event execution
Engage Product Management to ensure:
Epic readiness prior to PI Planning event
Flow of work through the process is stable
Adherence to documented standards is followed
Alignment with EPO Project Manager on any required information
Use empirical data to drive portfolio improvements
Tools & Support (20%)
Primary portfolio support for Jira & Confluence
Ensure all tools used by the portfolio match the agreed upon processes
All applicable roles trained in the use of the tools
Build new capabilities within the toolset where applicable
Qualifications
Bachelor's Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management OR High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management.
Required Area of Experience:
Agile/Scrum Development + Methodologies, Jira, Confluence.
Preferred Area of Experience:
Technology and Banking, Scrum Master.
Preferred Area of Study:
Information Technology, Finance, Computer Science or similar degree.
Position Specific Skills:
License, Certification, Registration
Certified Scrum Master (CSM) or equivalent
Experience with:
SAFe, Agile, Scrum, and/or Kanban methodologies
Quarterly planning setup, facilitation, and execution
Strong Jira & Confluence experience, including:
Building JQL filters
Rich filter dashboards
Jira Advanced Roadmaps
Automation and workflow schemes
Passion for driving value to customers
Servant leader, leading by example and by actions
The base pay for this position is generally between $88,650 and $118,200. Actual starting base pay will be determined based on skills, experience, location, and other non‑discriminatory factors. Compensation may also include variable incentives, bonuses, benefits, or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed benefits program to meet the needs of associates.
Job posting will remain active for 45 days from the posting date. It may close earlier at business discretion.
#J-18808-Ljbffr
This is a remote role that may be hired in multiple markets within the United States. The Program Consultant will sit within the Consumer, Wealth, and Business Digital Banking team under First Citizens Bank's Enterprise Digital organization. The Program Consultant is a servant leader and coach for their assigned portfolio. The role facilitates designated cadences, helps drive relentless improvement, captures and documents portfolio process changes, monitors overall portfolio health and value delivery.
Responsibilities
Process Governance (20%)
Document and maintain how the portfolio operates and include any approved changes into the portfolio processes
Facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes
Build and execute plans to incorporate any approved changes into the Portfolio's operational structure
Portfolio Reporting (20%)
Create reports to show the portfolio's performance; this could include, but is not limited to, Annual Portfolio Delivery, Quarterly PI Performance, Data Quality, or otherwise designated
Ensure reports are included in any necessary portfolio cadences and train team members in their use
Agile Portfolio Operations (40%)
Partner with all roles within the Portfolio to ensure a consistent and smooth flow of work from inception to delivery
Coordinate with the Release Train Engineer on PI Planning preparations and event execution
Engage Product Management to ensure:
Epic readiness prior to PI Planning event
Flow of work through the process is stable
Adherence to documented standards is followed
Alignment with EPO Project Manager on any required information
Use empirical data to drive portfolio improvements
Tools & Support (20%)
Primary portfolio support for Jira & Confluence
Ensure all tools used by the portfolio match the agreed upon processes
All applicable roles trained in the use of the tools
Build new capabilities within the toolset where applicable
Qualifications
Bachelor's Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management OR High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management.
Required Area of Experience:
Agile/Scrum Development + Methodologies, Jira, Confluence.
Preferred Area of Experience:
Technology and Banking, Scrum Master.
Preferred Area of Study:
Information Technology, Finance, Computer Science or similar degree.
Position Specific Skills:
License, Certification, Registration
Certified Scrum Master (CSM) or equivalent
Experience with:
SAFe, Agile, Scrum, and/or Kanban methodologies
Quarterly planning setup, facilitation, and execution
Strong Jira & Confluence experience, including:
Building JQL filters
Rich filter dashboards
Jira Advanced Roadmaps
Automation and workflow schemes
Passion for driving value to customers
Servant leader, leading by example and by actions
The base pay for this position is generally between $88,650 and $118,200. Actual starting base pay will be determined based on skills, experience, location, and other non‑discriminatory factors. Compensation may also include variable incentives, bonuses, benefits, or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed benefits program to meet the needs of associates.
Job posting will remain active for 45 days from the posting date. It may close earlier at business discretion.
#J-18808-Ljbffr