EOS Hospitality
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Night Auditor
role at
EOS Hospitality .
We are looking for a detail‑oriented professional who can maintain exceptional guest service while operating in a fast‑paced environment.
Responsibilities
Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
Comply with all departmental policies, service procedures, and standards.
Answer telephone calls within 3 rings, using correct salutations and etiquette.
Ascertain callers' needs through open‑ended questions.
Describe room accommodations and all amenities.
Accommodate special requests and log them in the system following the hotel's standard operating procedures.
Access guest history records to provide personalized service and maintain accurate information in guest history files.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies; keep the bank secure at all times.
Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties as assigned.
Qualifications
Must be available to work the night shift, 11 pm – 7 am.
Notice: the hospitality business functions seven days a week, twenty‑four hours a day. A hospitable service atmosphere must be projected at all times.
EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.
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Night Auditor
role at
EOS Hospitality .
We are looking for a detail‑oriented professional who can maintain exceptional guest service while operating in a fast‑paced environment.
Responsibilities
Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
Comply with all departmental policies, service procedures, and standards.
Answer telephone calls within 3 rings, using correct salutations and etiquette.
Ascertain callers' needs through open‑ended questions.
Describe room accommodations and all amenities.
Accommodate special requests and log them in the system following the hotel's standard operating procedures.
Access guest history records to provide personalized service and maintain accurate information in guest history files.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies; keep the bank secure at all times.
Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties as assigned.
Qualifications
Must be available to work the night shift, 11 pm – 7 am.
Notice: the hospitality business functions seven days a week, twenty‑four hours a day. A hospitable service atmosphere must be projected at all times.
EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.
#J-18808-Ljbffr