Wellstar Health System
Sup Telesitters role at Wellstar Health System
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry and in people’s lives.
Work Shift Night (United States of America)
Job Summary Supervisor will oversee the Telesitter team, monitor assignment acuity, and assign patients as orders are placed. The Telesitter Supervisor functions under the direction of the Manager and Diagnostic Outreach VP. Provides outstanding customer service to customers in a fast‑paced busy environment. Daily monitoring of Quality and Productivity standards and other Key Performance Indicators. Excellent working knowledge of our systems, their capabilities, and troubleshooting when concerns or needs arise. Assist with supervising the daily activities in the Telesitter departments. Lead PI initiatives for the department. Responsible for planning, implementing, testing, education, training, and support of our systems. Perform 6‑month and yearly evaluations. Document errors and provide counseling as needed. Approve PTO, update UKG as needed and approve staff timecards. Participate in panel interviews as needed. Knows the existing lines of communication and authority, handles communications properly, and is dependable and cooperative. Ability to motivate individuals and teams. Must be flexible with work hours to meet department needs. The Supervisor is responsible for oversight of all shift operations including managing team members concerns, solving equipment problems and work as a liaison between the Telesitter Hub and facilities receiving this service. Will be responsible for organizing department workflow to achieve goals and meet objectives. The team member will also investigate all falls that occurred during their shift and identify missed opportunities that would have prevented the fall from occurring. He/She will educate staff on best practices related to safe rooms and reducing falls rates. The Supervisor will be responsible for precepting new staff and ensuring they have the tools necessary to be successful in the unit. In addition, the Supervisor collaborates with the Director/Manager to meet strategic department goals. Serve as chief retention office for his/her assigned staff as well as leadership sponsor for all remote sitting metrics.
Core Responsibilities And Essential Functions
Administrative Duties
Create and balance the schedule to include tracking time off, sick days, etc.
Maintain and approve time and payroll for the department (other departments as deemed necessary)
Coordinate the onboarding and training of new hires within the department
Coordinate staffing to accommodate the volume and acuity of patients needing telesitter service
Facilitate relief lunches and breaks for telesitter team members
Time and attendance reporting and ordering supplies. Responsible for approvals and denials of vacation request in Smart Square
Interdepartmental responsibilities
Attend meetings to include but not limited to bimonthly supervisor meeting, training sessions, scheduled team meetings, and employee engagement team meetings
Monitors and create custom reports for department and/or hospital leadership (i.e., sitter utilization, etc.)
Monitors complaints/falls/safer within department demands
Act as a representative for the department when needed
Act as lead for department in absence of manager
Collaborate with facility leadership and/or other leadership during times of surging need for telesitter services
Plans, directs, and communicates with the facility liaisons and leaders to track the orders and devices in use and requested
Team Management
Facilitates training of new employees and assures proper documentation of training
Distributes education/policy and procedure documents to employees
Meets with employees to conduct counseling and or disciplinary proceedings
Prepares and presents to employees their annual employee evaluations
Assists in the interview process of all new hires
Hold staff accountable for their actions
Review and hold staff accountable to the departmental dress code
Deliver performance improvement plans to staff not meeting departmental goals
Updates staff to any changes in policies and/or workflow
Customer Focus and Communication
Daily rounding with staff to ensure employee engagement
Ability to interact respectfully with co‑workers, patients, staff members in friendly, personable, and professional manner
Uses effective written and oral communication skills with patients, staff, physicians, family and visitors
Communicates patient care concerns/problems/emergencies to the manager
Uses positive and respectful communication with all members of health care team, patients and families
Computer Skills
Basic computer knowledge is required
Proficiency in utilization of EPIC required
Proficiency in utilization of Smart Square and UKG for schedules/payroll
Proficiency in use of Word and Excel needed for data collection and monitoring
Quality Assurance, performance improvement, safety and regulatory
Maintains QA, PI Safety, and regulatory records
Performance improvement representative and attends pertinent meetings and classes
Investigate, reviews and responds to safer discrepancies/complaints
Perform other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct
Required Minimum Education
High School Diploma General or GED General or Associates Other-Preferred
Required Minimum License(s) And Certification(s)
BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
Required Minimum Experience Minimum 1 year experience in hospital setting in leadership role, i.e., supervisor, charge or lead roles. Preferred and Minimum 1 year customer service‑related experience Required and Minimum 1 year sitter experience Preferred.
Required Minimum Skills
Must be self‑motivator, capable of performing without close supervision and have ability to interact with all levels of the healthcare system.
High: Must be organized, professional, and courteous, and able to handle assignments with a high degree of accuracy and timeliness.
High: Must be able to work effectively under stress and time deadlines.
High: Must maintain confidentiality of all information.
High: Ability to read, write, utilize a computer for charting and speak the English language.
Medium: Ability to hear and see alarms and digital readouts.
High: Strong customer service and interpersonal skills.
High: Ability to collaborate with other healthcare providers in the provision of patient care.
Medium: Ability to function in stressful and emergency situations is essential.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry and in people’s lives.
Work Shift Night (United States of America)
Job Summary Supervisor will oversee the Telesitter team, monitor assignment acuity, and assign patients as orders are placed. The Telesitter Supervisor functions under the direction of the Manager and Diagnostic Outreach VP. Provides outstanding customer service to customers in a fast‑paced busy environment. Daily monitoring of Quality and Productivity standards and other Key Performance Indicators. Excellent working knowledge of our systems, their capabilities, and troubleshooting when concerns or needs arise. Assist with supervising the daily activities in the Telesitter departments. Lead PI initiatives for the department. Responsible for planning, implementing, testing, education, training, and support of our systems. Perform 6‑month and yearly evaluations. Document errors and provide counseling as needed. Approve PTO, update UKG as needed and approve staff timecards. Participate in panel interviews as needed. Knows the existing lines of communication and authority, handles communications properly, and is dependable and cooperative. Ability to motivate individuals and teams. Must be flexible with work hours to meet department needs. The Supervisor is responsible for oversight of all shift operations including managing team members concerns, solving equipment problems and work as a liaison between the Telesitter Hub and facilities receiving this service. Will be responsible for organizing department workflow to achieve goals and meet objectives. The team member will also investigate all falls that occurred during their shift and identify missed opportunities that would have prevented the fall from occurring. He/She will educate staff on best practices related to safe rooms and reducing falls rates. The Supervisor will be responsible for precepting new staff and ensuring they have the tools necessary to be successful in the unit. In addition, the Supervisor collaborates with the Director/Manager to meet strategic department goals. Serve as chief retention office for his/her assigned staff as well as leadership sponsor for all remote sitting metrics.
Core Responsibilities And Essential Functions
Administrative Duties
Create and balance the schedule to include tracking time off, sick days, etc.
Maintain and approve time and payroll for the department (other departments as deemed necessary)
Coordinate the onboarding and training of new hires within the department
Coordinate staffing to accommodate the volume and acuity of patients needing telesitter service
Facilitate relief lunches and breaks for telesitter team members
Time and attendance reporting and ordering supplies. Responsible for approvals and denials of vacation request in Smart Square
Interdepartmental responsibilities
Attend meetings to include but not limited to bimonthly supervisor meeting, training sessions, scheduled team meetings, and employee engagement team meetings
Monitors and create custom reports for department and/or hospital leadership (i.e., sitter utilization, etc.)
Monitors complaints/falls/safer within department demands
Act as a representative for the department when needed
Act as lead for department in absence of manager
Collaborate with facility leadership and/or other leadership during times of surging need for telesitter services
Plans, directs, and communicates with the facility liaisons and leaders to track the orders and devices in use and requested
Team Management
Facilitates training of new employees and assures proper documentation of training
Distributes education/policy and procedure documents to employees
Meets with employees to conduct counseling and or disciplinary proceedings
Prepares and presents to employees their annual employee evaluations
Assists in the interview process of all new hires
Hold staff accountable for their actions
Review and hold staff accountable to the departmental dress code
Deliver performance improvement plans to staff not meeting departmental goals
Updates staff to any changes in policies and/or workflow
Customer Focus and Communication
Daily rounding with staff to ensure employee engagement
Ability to interact respectfully with co‑workers, patients, staff members in friendly, personable, and professional manner
Uses effective written and oral communication skills with patients, staff, physicians, family and visitors
Communicates patient care concerns/problems/emergencies to the manager
Uses positive and respectful communication with all members of health care team, patients and families
Computer Skills
Basic computer knowledge is required
Proficiency in utilization of EPIC required
Proficiency in utilization of Smart Square and UKG for schedules/payroll
Proficiency in use of Word and Excel needed for data collection and monitoring
Quality Assurance, performance improvement, safety and regulatory
Maintains QA, PI Safety, and regulatory records
Performance improvement representative and attends pertinent meetings and classes
Investigate, reviews and responds to safer discrepancies/complaints
Perform other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct
Required Minimum Education
High School Diploma General or GED General or Associates Other-Preferred
Required Minimum License(s) And Certification(s)
BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
Required Minimum Experience Minimum 1 year experience in hospital setting in leadership role, i.e., supervisor, charge or lead roles. Preferred and Minimum 1 year customer service‑related experience Required and Minimum 1 year sitter experience Preferred.
Required Minimum Skills
Must be self‑motivator, capable of performing without close supervision and have ability to interact with all levels of the healthcare system.
High: Must be organized, professional, and courteous, and able to handle assignments with a high degree of accuracy and timeliness.
High: Must be able to work effectively under stress and time deadlines.
High: Must maintain confidentiality of all information.
High: Ability to read, write, utilize a computer for charting and speak the English language.
Medium: Ability to hear and see alarms and digital readouts.
High: Strong customer service and interpersonal skills.
High: Ability to collaborate with other healthcare providers in the provision of patient care.
Medium: Ability to function in stressful and emergency situations is essential.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr