First Citizens Bank
Program Consultant - Consumer, Wealth, and Business Digital Banking
First Citizens Bank, Raleigh, North Carolina, United States
Program Consultant - Consumer, Wealth, and Business Digital Banking
This is a remote role that may be hired in multiple markets within the United States.
Compensation Base pay generally between $88,650 and $118,200. Actual starting base pay will be determined based on skills, experience, and location. Total compensation may also include variable incentives, bonuses, benefits, and other awards.
Responsibilities Process Governance (20%)
Document and maintain how the portfolio operates, including any approved changes to the portfolio processes.
Facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes.
Build and execute plans to incorporate approved changes into the Portfolio’s operational structure.
Portfolio Reporting (20%)
Create reports to show the portfolio’s performance, such as Annual Portfolio Delivery, Quarterly PI Performance, Data Quality, or other designated reports.
Ensure reports are included in necessary portfolio cadences and train team members in their use.
Agile Portfolio Operations (40%)
Partner with all roles within the Portfolio to ensure a consistent and smooth flow of work from inception to delivery.
Coordinate with the Release Train Engineer on PI Planning preparations and event execution.
Engage Product Management to ensure Epic Readiness prior to PI Planning, stable flow of work, adherence to documented standards, and alignment with the EPO Project Manager on required information.
Use empirical data to drive portfolio improvements.
Tools & Support (20%)
Primary portfolio support for Jira and Confluence.
Ensure all tools used by the Portfolio match the agreed‑upon processes.
All applicable roles are properly trained in the use of the tools.
Build new capabilities within the toolset where applicable.
Qualifications
Bachelor’s Degree and 4 years of experience in Business Analysis, Process Improvement, or Project Management, OR high school diploma/GED and 8 years of experience in the same domains.
Required area of experience: Agile/Scrum development methodologies, Jira, and Confluence.
Preferred area of experience: Technology and Banking, Scrum Master.
Preferred area of study: Information Technology, Finance, Computer Science, or similar degree.
Position Specific Skills
License, Certification, Registration
Certified Scrum Master (CSM) or equivalent.
Experience with
SAFe, Agile, Scrum, and/or Kanban methodologies.
Quarterly Planning setup, facilitation, and execution.
Strong Jira & Confluence experience, including
Building JQL filters.
Rich filter dashboards.
Jira Advanced Roadmaps.
Automation and workflow schemes.
Passion for driving value to customers.
Servant Leader, leading by example and by actions.
Benefits First Citizens Bank offers a competitive benefits program. More information can be found at
https://jobs.firstcitizens.com/benefits .
#J-18808-Ljbffr
Compensation Base pay generally between $88,650 and $118,200. Actual starting base pay will be determined based on skills, experience, and location. Total compensation may also include variable incentives, bonuses, benefits, and other awards.
Responsibilities Process Governance (20%)
Document and maintain how the portfolio operates, including any approved changes to the portfolio processes.
Facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes.
Build and execute plans to incorporate approved changes into the Portfolio’s operational structure.
Portfolio Reporting (20%)
Create reports to show the portfolio’s performance, such as Annual Portfolio Delivery, Quarterly PI Performance, Data Quality, or other designated reports.
Ensure reports are included in necessary portfolio cadences and train team members in their use.
Agile Portfolio Operations (40%)
Partner with all roles within the Portfolio to ensure a consistent and smooth flow of work from inception to delivery.
Coordinate with the Release Train Engineer on PI Planning preparations and event execution.
Engage Product Management to ensure Epic Readiness prior to PI Planning, stable flow of work, adherence to documented standards, and alignment with the EPO Project Manager on required information.
Use empirical data to drive portfolio improvements.
Tools & Support (20%)
Primary portfolio support for Jira and Confluence.
Ensure all tools used by the Portfolio match the agreed‑upon processes.
All applicable roles are properly trained in the use of the tools.
Build new capabilities within the toolset where applicable.
Qualifications
Bachelor’s Degree and 4 years of experience in Business Analysis, Process Improvement, or Project Management, OR high school diploma/GED and 8 years of experience in the same domains.
Required area of experience: Agile/Scrum development methodologies, Jira, and Confluence.
Preferred area of experience: Technology and Banking, Scrum Master.
Preferred area of study: Information Technology, Finance, Computer Science, or similar degree.
Position Specific Skills
License, Certification, Registration
Certified Scrum Master (CSM) or equivalent.
Experience with
SAFe, Agile, Scrum, and/or Kanban methodologies.
Quarterly Planning setup, facilitation, and execution.
Strong Jira & Confluence experience, including
Building JQL filters.
Rich filter dashboards.
Jira Advanced Roadmaps.
Automation and workflow schemes.
Passion for driving value to customers.
Servant Leader, leading by example and by actions.
Benefits First Citizens Bank offers a competitive benefits program. More information can be found at
https://jobs.firstcitizens.com/benefits .
#J-18808-Ljbffr