First Citizens Bank
Program Consultant - Consumer, Wealth, and Business Digital Banking
First Citizens Bank, Raleigh, North Carolina, United States, 27601
Program Consultant – Consumer, Wealth, and Business Digital Banking
Overview
This is a remote role that may be hired in multiple markets within the United States. The Program Consultant sits within the Consumer, Wealth, and Business Digital Banking team under First Citizens Bank's Enterprise Digital organization. The Program Consultant is a servant leader and coach for their assigned portfolio, facilitating designated cadences, driving relentless improvement, capturing & documenting portfolio process changes, and monitoring overall portfolio health and value delivery.
Responsibilities
Process Governance (20%): Document and maintain how the portfolio operates and include approved changes into the portfolio processes; facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes; build and execute plans to incorporate any approved changes into the portfolio’s operational structure.
Portfolio Reporting (20%): Create reports to show portfolio performance, including Annual Portfolio Delivery, Quarterly PI Performance, Data Quality, or designated metrics; ensure reports are included in necessary portfolio cadences and train team members in their use.
Agile Portfolio Operations (40%): Partner with all roles within the portfolio to ensure a consistent and smooth flow of work from inception to delivery; coordinate with the Release Train Engineer on PI Planning preparations & event execution; engage Product Management to ensure epic readiness, stable flow, adherence to standards, alignment with EPO Project Manager, and use empirical data to drive improvements.
Tools & Support (20%): Provide primary portfolio support for JIRA & Confluence; ensure all tools used by the portfolio match agreed processes; train all applicable roles in tool use; build new capabilities within the toolset where applicable.
Qualifications Bachelor’s Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management OR High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management.
Required Experience:
Agile/Scrum Development & Methodologies, JIRA, Confluence.
Preferred Experience:
Technology and Banking, Scrum Master.
Preferred Study:
Information Technology, Finance, Computer Science, or similar degree.
Position Specific Skills
License, Certification, Registration
Certified Scrum Master (CSM) or equivalent.
Experience with:
SAFe, Agile, Scrum, and/or Kanban methodologies.
Quarterly Planning setup, facilitation & execution.
Strong JIRA & Confluence experience, including:
Building JQL Filters.
Rich Filter Dashboards.
JIRA Advanced Roadmaps.
Automation and Workflow Schemes.
Passion for driving value to customers.
Servant Leader, leading by example and by actions.
Compensation & Benefits The base pay for this position is generally between $88,650 and $118,200. Actual starting pay will be determined based on skills, experience, location, and other non‑discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards. First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Posting Information This job posting is expected to remain active for 45 days from the initial posting date. It may be extended if necessary, but postings may come down early due to business need or a high volume of applicants.
Additional Details
Seniority Level: Not applicable.
Employment type: Full‑time.
Job function: Finance and Sales.
Industry: Banking and Financial Services.
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Responsibilities
Process Governance (20%): Document and maintain how the portfolio operates and include approved changes into the portfolio processes; facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes; build and execute plans to incorporate any approved changes into the portfolio’s operational structure.
Portfolio Reporting (20%): Create reports to show portfolio performance, including Annual Portfolio Delivery, Quarterly PI Performance, Data Quality, or designated metrics; ensure reports are included in necessary portfolio cadences and train team members in their use.
Agile Portfolio Operations (40%): Partner with all roles within the portfolio to ensure a consistent and smooth flow of work from inception to delivery; coordinate with the Release Train Engineer on PI Planning preparations & event execution; engage Product Management to ensure epic readiness, stable flow, adherence to standards, alignment with EPO Project Manager, and use empirical data to drive improvements.
Tools & Support (20%): Provide primary portfolio support for JIRA & Confluence; ensure all tools used by the portfolio match agreed processes; train all applicable roles in tool use; build new capabilities within the toolset where applicable.
Qualifications Bachelor’s Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management OR High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management.
Required Experience:
Agile/Scrum Development & Methodologies, JIRA, Confluence.
Preferred Experience:
Technology and Banking, Scrum Master.
Preferred Study:
Information Technology, Finance, Computer Science, or similar degree.
Position Specific Skills
License, Certification, Registration
Certified Scrum Master (CSM) or equivalent.
Experience with:
SAFe, Agile, Scrum, and/or Kanban methodologies.
Quarterly Planning setup, facilitation & execution.
Strong JIRA & Confluence experience, including:
Building JQL Filters.
Rich Filter Dashboards.
JIRA Advanced Roadmaps.
Automation and Workflow Schemes.
Passion for driving value to customers.
Servant Leader, leading by example and by actions.
Compensation & Benefits The base pay for this position is generally between $88,650 and $118,200. Actual starting pay will be determined based on skills, experience, location, and other non‑discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards. First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Posting Information This job posting is expected to remain active for 45 days from the initial posting date. It may be extended if necessary, but postings may come down early due to business need or a high volume of applicants.
Additional Details
Seniority Level: Not applicable.
Employment type: Full‑time.
Job function: Finance and Sales.
Industry: Banking and Financial Services.
#J-18808-Ljbffr