First-Citizens Bank & Trust Company
Program Consultant – Consumer, Wealth, and Business Digital Banking
First-Citizens Bank & Trust Company, Raleigh, North Carolina, United States
Overview
This is a remote role that may be hired in multiple markets within the United States.
The Program Consultant will sit within the Consumer, Wealth, and Business Digital Banking team under First Citizens Bank’s Enterprise Digital organization. The Program Consultant is a servant leader and coach for their assigned portfolio. The role will facilitate designated cadences, help drive relentless improvement, capture & document portfolio process changes, monitor overall portfolio health and value delivery.
Responsibilities Process Governance (20%)
Document and maintain how the portfolio operates and include any approved changes into the portfolio processes
Facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes
Build & Execute plans to incorporate any approved changes into the Portfolio’s Operational structure
Portfolio Reporting (20%)
Create reports to show the portfolio’s performance. This could include, but not limited to, Annual Portfolio Delivery, Quarterly PI Performance, Data Quality or as otherwise designated
Ensure reports are included in any of the necessary Portfolio cadences along with training any team members in their use
Agile Portfolio Operations (40%)
Partner with all roles within the Portfolio to ensure a consistent and smooth flow of work from inception to delivery
Coordinate with the Release Train Engineer on PI Planning Preparations & Event execution
Engage Product Management team to ensure :
Epic Readiness prior to PI Planning Event
Flow of work through the process is stable
Adherence to documented standards is followed
Align with EPO Project Manager on any required information
Use empirical data to drive portfolio improvements
Tools & Support (20%)
Primary Portfolio support for Jira & Confluence
Ensures all tools used by the Portfolio match the agreed upon processes
All applicable roles are properly trained in the use of the tools
Build new capabilities within the toolset where applicable
Qualifications Bachelor’s Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management OR High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management
Required Area of Experience:
Agile/Scrum Development + Methodologies , Jira, Confluence
Preferred Area of Experience:
Technology and Banking, Scrum Master
Preferred Area of Study:
Information Technology, Finance, Computer Science or Similar Degree
Position Specific Skills
License, Certification, Registration
Certified Scrum Master (CSM) or Equivalent
Experience with :
SAFe , Agile, Scrum, and/or Kanban methodologies
Quarterly Planning setup , facilitation & execution
Strong Jira & Confluence experience, including:
Building JQL Filters
Rich Filter Dashboards
Jira Advanced Roadmaps
Automation and Workflow Schemes
Passion for driving value to customers
Servant Leader, leading by example, and by actions
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
The base pay for this position is generally between $88,650 and $118,200. Actual starting base pay will be determined based on skills, experience, locations, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
#J-18808-Ljbffr
The Program Consultant will sit within the Consumer, Wealth, and Business Digital Banking team under First Citizens Bank’s Enterprise Digital organization. The Program Consultant is a servant leader and coach for their assigned portfolio. The role will facilitate designated cadences, help drive relentless improvement, capture & document portfolio process changes, monitor overall portfolio health and value delivery.
Responsibilities Process Governance (20%)
Document and maintain how the portfolio operates and include any approved changes into the portfolio processes
Facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes
Build & Execute plans to incorporate any approved changes into the Portfolio’s Operational structure
Portfolio Reporting (20%)
Create reports to show the portfolio’s performance. This could include, but not limited to, Annual Portfolio Delivery, Quarterly PI Performance, Data Quality or as otherwise designated
Ensure reports are included in any of the necessary Portfolio cadences along with training any team members in their use
Agile Portfolio Operations (40%)
Partner with all roles within the Portfolio to ensure a consistent and smooth flow of work from inception to delivery
Coordinate with the Release Train Engineer on PI Planning Preparations & Event execution
Engage Product Management team to ensure :
Epic Readiness prior to PI Planning Event
Flow of work through the process is stable
Adherence to documented standards is followed
Align with EPO Project Manager on any required information
Use empirical data to drive portfolio improvements
Tools & Support (20%)
Primary Portfolio support for Jira & Confluence
Ensures all tools used by the Portfolio match the agreed upon processes
All applicable roles are properly trained in the use of the tools
Build new capabilities within the toolset where applicable
Qualifications Bachelor’s Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management OR High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management
Required Area of Experience:
Agile/Scrum Development + Methodologies , Jira, Confluence
Preferred Area of Experience:
Technology and Banking, Scrum Master
Preferred Area of Study:
Information Technology, Finance, Computer Science or Similar Degree
Position Specific Skills
License, Certification, Registration
Certified Scrum Master (CSM) or Equivalent
Experience with :
SAFe , Agile, Scrum, and/or Kanban methodologies
Quarterly Planning setup , facilitation & execution
Strong Jira & Confluence experience, including:
Building JQL Filters
Rich Filter Dashboards
Jira Advanced Roadmaps
Automation and Workflow Schemes
Passion for driving value to customers
Servant Leader, leading by example, and by actions
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
The base pay for this position is generally between $88,650 and $118,200. Actual starting base pay will be determined based on skills, experience, locations, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
#J-18808-Ljbffr