Contact Center Operations Leader | WFM & Analytics

A prominent contact center service provider is seeking a Contact Center Manager to lead operations in San Antonio, Texas. The role involves optimizing the contact center framework, enhancing performance management systems, and implementing workforce strategies. Candidates should have over 5 years of experience in contact center operations, with strong analytical, leadership, and communication skills. Familiarity with tools such as Avaya and CMS Supervisor is essential. Competitive salary between $66k-85k depending on experience. #J-18808-Ljbffr