Inside Higher Ed
P/T Admissions Customer Relations Specialist-Admissions and Recruitment
Inside Higher Ed, Boston, Massachusetts, us, 02298
P/T Admissions Customer Relations Specialist – Admissions and Recruitment
Category:
Part Time Non-Benefited Positions
Department:
Admission & Recruitment
Locations:
Boston, MA
Posted:
Dec 16, 2025
Closes:
Open Until Filled
Type:
PT No Benefits
Position ID:
195725
About Bunker Hill Community College With more than 50 years of academic excellence, Bunker Hill Community College (BHCC) is one of Massachusetts' largest community colleges, serving approximately 16,000 students annually. With campuses in Charlestown and Chelsea, BHCC offers a broad range of educational opportunities throughout Greater Boston. BHCC fosters a welcoming and supportive learning environment for students by offering associate degrees and certificates, early college and dual enrollment, community education, corporate training, and industry‑specific programs.
Job Description Under the Guidance of the Associate Director of Admissions and Recruitment, the Part-Time Pathways Admissions Specialist will be the first point of contact for prospective students and their families, who are applying to Bunker Hill community College. The primary focus of this position is to engage students and answer their questions about applying and enrolling at Bunker Hill. The Admissions Specialist is a member of the Admissions and Recruitment team and will support the successful onboarding of all students applying to the College.
This is a hybrid/remote position that requires availability to work in person two days per week on campus and one day remote.
Responsibilities
Under the supervision of the Associate Director of Admissions and Recruitment.
Engage directly with students using a variety of communication tools—including Gecko live chat, email, and text messaging—to answer questions about the admissions and enrollment process at Bunker Hill Community College.
Utilize TargetX, a customer relationship management (CRM) system, to post notes on communication interactions with students, to track the stages of a student's application, and to provide updates to students with information on how to complete their enrollment at the College.
Assist students with completing their applications to the College; help students troubleshoot technical difficulties related to their application.
Responsible for reviewing and responding to email inquiries sent to the Admissions and Recruitment email account and making appropriate referrals.
Participate in enrollment division outreach campaigns to prospective students, applicants, and newly accepted students to help them navigate their next steps in the enrollment process at Bunker Hill.
Participate in ongoing professional development and training on student information systems (Colleague), transcript equivalency systems (Transferology, Image Now, and TES), and customer relationships management systems (TargetX CRM).
Participate in Admission and Recruitment staff meetings and one-to-one supervisory meetings.
Perform other administrative duties as assigned by Enrollment Management administrators.
Requirements
Bachelor's degree in Education, Counseling, Psychology, Business Administration or closely related field; or an equivalent combination of education, training and experience involving college admissions, academic advisement and/or career development.
Experience in using a CRM, student information systems, and technology as well as MS Word, Excel, and Outlook.
Excellent, demonstrated verbal and written communication skills.
Ability to work independently and as part of a team.
Adaptable to changing circumstances and able to multi‑task in a fast-paced environment.
Proven ability to work with diverse staff, student population and faculty.
Demonstrate a strong understanding of cultural competency.
Able to communicate effectively to different audiences.
Position is telework-eligible; candidates must be available to work on campus on a rotating schedule as needed.
Ability to work Saturdays during peak registration periods (August & September and January).
Preferred Requirements
Experience using live chat software.
Experience working in a community college, preferably in Admissions or Enrollment.
Written and spoken proficiency in more than one language.
Additional Information Salary:
$35.31 an hour at 18.5 hours a week. Part-Time Non-Benefited position.
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
As a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.
Application Instructions To be considered for this position please upload the following documents to your account:
Resume
Cover Letter
Please be sure to address the Required Qualifications in your documents.
If you need assistance applying through this website please contact our online Help Desk HERE.
#J-18808-Ljbffr
Part Time Non-Benefited Positions
Department:
Admission & Recruitment
Locations:
Boston, MA
Posted:
Dec 16, 2025
Closes:
Open Until Filled
Type:
PT No Benefits
Position ID:
195725
About Bunker Hill Community College With more than 50 years of academic excellence, Bunker Hill Community College (BHCC) is one of Massachusetts' largest community colleges, serving approximately 16,000 students annually. With campuses in Charlestown and Chelsea, BHCC offers a broad range of educational opportunities throughout Greater Boston. BHCC fosters a welcoming and supportive learning environment for students by offering associate degrees and certificates, early college and dual enrollment, community education, corporate training, and industry‑specific programs.
Job Description Under the Guidance of the Associate Director of Admissions and Recruitment, the Part-Time Pathways Admissions Specialist will be the first point of contact for prospective students and their families, who are applying to Bunker Hill community College. The primary focus of this position is to engage students and answer their questions about applying and enrolling at Bunker Hill. The Admissions Specialist is a member of the Admissions and Recruitment team and will support the successful onboarding of all students applying to the College.
This is a hybrid/remote position that requires availability to work in person two days per week on campus and one day remote.
Responsibilities
Under the supervision of the Associate Director of Admissions and Recruitment.
Engage directly with students using a variety of communication tools—including Gecko live chat, email, and text messaging—to answer questions about the admissions and enrollment process at Bunker Hill Community College.
Utilize TargetX, a customer relationship management (CRM) system, to post notes on communication interactions with students, to track the stages of a student's application, and to provide updates to students with information on how to complete their enrollment at the College.
Assist students with completing their applications to the College; help students troubleshoot technical difficulties related to their application.
Responsible for reviewing and responding to email inquiries sent to the Admissions and Recruitment email account and making appropriate referrals.
Participate in enrollment division outreach campaigns to prospective students, applicants, and newly accepted students to help them navigate their next steps in the enrollment process at Bunker Hill.
Participate in ongoing professional development and training on student information systems (Colleague), transcript equivalency systems (Transferology, Image Now, and TES), and customer relationships management systems (TargetX CRM).
Participate in Admission and Recruitment staff meetings and one-to-one supervisory meetings.
Perform other administrative duties as assigned by Enrollment Management administrators.
Requirements
Bachelor's degree in Education, Counseling, Psychology, Business Administration or closely related field; or an equivalent combination of education, training and experience involving college admissions, academic advisement and/or career development.
Experience in using a CRM, student information systems, and technology as well as MS Word, Excel, and Outlook.
Excellent, demonstrated verbal and written communication skills.
Ability to work independently and as part of a team.
Adaptable to changing circumstances and able to multi‑task in a fast-paced environment.
Proven ability to work with diverse staff, student population and faculty.
Demonstrate a strong understanding of cultural competency.
Able to communicate effectively to different audiences.
Position is telework-eligible; candidates must be available to work on campus on a rotating schedule as needed.
Ability to work Saturdays during peak registration periods (August & September and January).
Preferred Requirements
Experience using live chat software.
Experience working in a community college, preferably in Admissions or Enrollment.
Written and spoken proficiency in more than one language.
Additional Information Salary:
$35.31 an hour at 18.5 hours a week. Part-Time Non-Benefited position.
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
As a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.
Application Instructions To be considered for this position please upload the following documents to your account:
Resume
Cover Letter
Please be sure to address the Required Qualifications in your documents.
If you need assistance applying through this website please contact our online Help Desk HERE.
#J-18808-Ljbffr