Sam's Club
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Member Team Lead
role at
Sam's Club
Base pay range: $20.00/hr – $28.00/hr
Overview This role assists management with the supervision of associates in an assigned area of responsibility. The Member Team Lead assigns duties, communicates goals and feedback, trains associates on processes and procedures, provides direction and guidance on member service approaches, resolves member complaints and issues, supports recruiting, hiring, scheduling, coaching and evaluating associates, promotes membership and membership benefits, processes memberships, upgrades and credit accounts, encourages member renewals, participates in sales and marketing events, maintains marketing recaps and documentation, and strives to meet membership goals. The Member Team Lead provides and ensures member service by acknowledging members, identifying member needs, assisting with purchasing decisions, locating merchandise, providing guidance and support to members regarding self‑service technology, assisting with transactions, utilizing registers or self‑checkout area and ensuring club pick‑up orders are filled, overseeing the assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts and flatbeds, assisting members with transporting items, maintaining parking lot cleanliness, completing accounting records, files transactions, preparing daily deposits, overseeing cash fund transfers, investigating overages and shortages in cash register drawers, and maintaining confidentiality and accuracy of financial and personal information. The Member Team Lead develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, monitoring progress and results and identifying improvement opportunities. The Member Team Lead demonstrates, promotes, and supports compliance with company policies, procedures and standards of ethics and integrity, provides training and coaching, and models and helps others adapt to change or new challenges. The Member Team Lead respects the individual, embraces differences, builds strong and trusting relationships, mentors others, and acts with integrity. The Member Team Lead serves our customers and members, delivers results, balances short‑ and long‑term priorities, and strives for excellence.
Responsibilities
Supervise associates, assign duties, communicate goals and feedback, and train on processes and procedures.
Resolve member complaints and issues, provide direction and guidance on member service approaches, and promote membership benefits.
Process memberships, upgrades and credit accounts, encourage member renewals, and participate in sales and marketing events.
Maintain marketing recaps, documentation, and membership goals, and support recruiting, hiring, scheduling, coaching and evaluating associates.
Provide and ensure member service by acknowledging members, identifying needs, assisting with purchasing decisions, and supporting self‑service technology and transactions.
Qualifications
6 months retail experience including operating front‑end equipment (e.g., cash register) and 6 months customer service experience.
Must be 18 years of age or older.
Preferred Qualifications
Front‑end team leadership, supervisory experience, and hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, voting and additional PTO/PPTO.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Information Technology, Retail
Location: 1211 Woodruff Rd, Greenville, SC 29607-5737, United States of America
Walmart and its subsidiaries maintain a drug‑free workplace and have a zero tolerance policy regarding the use of illegal drugs and alcohol on the job.
#J-18808-Ljbffr
Member Team Lead
role at
Sam's Club
Base pay range: $20.00/hr – $28.00/hr
Overview This role assists management with the supervision of associates in an assigned area of responsibility. The Member Team Lead assigns duties, communicates goals and feedback, trains associates on processes and procedures, provides direction and guidance on member service approaches, resolves member complaints and issues, supports recruiting, hiring, scheduling, coaching and evaluating associates, promotes membership and membership benefits, processes memberships, upgrades and credit accounts, encourages member renewals, participates in sales and marketing events, maintains marketing recaps and documentation, and strives to meet membership goals. The Member Team Lead provides and ensures member service by acknowledging members, identifying member needs, assisting with purchasing decisions, locating merchandise, providing guidance and support to members regarding self‑service technology, assisting with transactions, utilizing registers or self‑checkout area and ensuring club pick‑up orders are filled, overseeing the assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts and flatbeds, assisting members with transporting items, maintaining parking lot cleanliness, completing accounting records, files transactions, preparing daily deposits, overseeing cash fund transfers, investigating overages and shortages in cash register drawers, and maintaining confidentiality and accuracy of financial and personal information. The Member Team Lead develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, monitoring progress and results and identifying improvement opportunities. The Member Team Lead demonstrates, promotes, and supports compliance with company policies, procedures and standards of ethics and integrity, provides training and coaching, and models and helps others adapt to change or new challenges. The Member Team Lead respects the individual, embraces differences, builds strong and trusting relationships, mentors others, and acts with integrity. The Member Team Lead serves our customers and members, delivers results, balances short‑ and long‑term priorities, and strives for excellence.
Responsibilities
Supervise associates, assign duties, communicate goals and feedback, and train on processes and procedures.
Resolve member complaints and issues, provide direction and guidance on member service approaches, and promote membership benefits.
Process memberships, upgrades and credit accounts, encourage member renewals, and participate in sales and marketing events.
Maintain marketing recaps, documentation, and membership goals, and support recruiting, hiring, scheduling, coaching and evaluating associates.
Provide and ensure member service by acknowledging members, identifying needs, assisting with purchasing decisions, and supporting self‑service technology and transactions.
Qualifications
6 months retail experience including operating front‑end equipment (e.g., cash register) and 6 months customer service experience.
Must be 18 years of age or older.
Preferred Qualifications
Front‑end team leadership, supervisory experience, and hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, voting and additional PTO/PPTO.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Information Technology, Retail
Location: 1211 Woodruff Rd, Greenville, SC 29607-5737, United States of America
Walmart and its subsidiaries maintain a drug‑free workplace and have a zero tolerance policy regarding the use of illegal drugs and alcohol on the job.
#J-18808-Ljbffr