TOCA Football
Join to apply for the
Lead Experience Associate
role at
TOCA Football .
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests – where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
Values that Make a TOCA Teammate
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Benefits & Perks
Competitive Pay and On-Demand Pay
Part-Time, Flexibility
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
4 TOCA Training Sessions
50% Off Classes
Free Pick/League Play
1 Free Birthday Party
Food and Beverage Discount
2 Free Packages to share with your squad
Job Highlights Job Title:
Lead Experience Associate
Location:
3246 Odeon Way, Kennesaw, GA
Report To:
General Manager
Hours Required:
Availability to work up to 30 hours weekly, including evenings, weekends, and holidays.
Position Overview Team Leader. Vibe Keeper. Guest Experience MVP.
Your Game Plan Own the Guest Experience (30%)
Greet guests like they’re VIPs
Answer questions, solve problems, and spread good vibes (lead front desk experience)
Handle feedback with care and confidence
Coach & Champion Your Team (25%)
Run the shift like a mini-manager
Delegate tasks, coach teammates, and bring the hype
Train new comers and level‑up current teammates
Operations Expert (20%)
Keep the center clean, stocked, and flowing
Handle check‑ins, reservations, and event logistics
Complete the open/close checklist daily
Work concessions as needed
Problem Solving (10%)
Fix guest issues fast and with finesse
Know when to elevate and come with solutions
Communication (10%)
Share updates, feedback, and squad goals
Keep leadership and teammates in sync
Admin but Make it Snappy (5%)
Handle waivers, payments, and light reporting
TOCA Culture (100%)
Model our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Partner with leadership to create and maintain a unified culture and a high level of engagement throughout the center.
What You Bring
Leadership experience or natural “take charge” energy
A passion for people + a cool head under pressure
Tech confidence (Google Suite, scheduling tools, etc.)
Flexibility to work nights/weekends
Ability to lift 30+ lbs and be on your feet for long shifts
Food handlers card for centers that require them
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Referrals increase your chances of interviewing at TOCA Football by 2x.
#J-18808-Ljbffr
Lead Experience Associate
role at
TOCA Football .
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests – where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
Values that Make a TOCA Teammate
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Benefits & Perks
Competitive Pay and On-Demand Pay
Part-Time, Flexibility
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
4 TOCA Training Sessions
50% Off Classes
Free Pick/League Play
1 Free Birthday Party
Food and Beverage Discount
2 Free Packages to share with your squad
Job Highlights Job Title:
Lead Experience Associate
Location:
3246 Odeon Way, Kennesaw, GA
Report To:
General Manager
Hours Required:
Availability to work up to 30 hours weekly, including evenings, weekends, and holidays.
Position Overview Team Leader. Vibe Keeper. Guest Experience MVP.
Your Game Plan Own the Guest Experience (30%)
Greet guests like they’re VIPs
Answer questions, solve problems, and spread good vibes (lead front desk experience)
Handle feedback with care and confidence
Coach & Champion Your Team (25%)
Run the shift like a mini-manager
Delegate tasks, coach teammates, and bring the hype
Train new comers and level‑up current teammates
Operations Expert (20%)
Keep the center clean, stocked, and flowing
Handle check‑ins, reservations, and event logistics
Complete the open/close checklist daily
Work concessions as needed
Problem Solving (10%)
Fix guest issues fast and with finesse
Know when to elevate and come with solutions
Communication (10%)
Share updates, feedback, and squad goals
Keep leadership and teammates in sync
Admin but Make it Snappy (5%)
Handle waivers, payments, and light reporting
TOCA Culture (100%)
Model our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Partner with leadership to create and maintain a unified culture and a high level of engagement throughout the center.
What You Bring
Leadership experience or natural “take charge” energy
A passion for people + a cool head under pressure
Tech confidence (Google Suite, scheduling tools, etc.)
Flexibility to work nights/weekends
Ability to lift 30+ lbs and be on your feet for long shifts
Food handlers card for centers that require them
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Referrals increase your chances of interviewing at TOCA Football by 2x.
#J-18808-Ljbffr