Texas Health and Human Services
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Accountant III – Hotline CSR
role at
Texas Health and Human Services
Location: AUSTIN, TX, 78751. Date: Dec 9, 2025. Closing Date: 01/06/2026. Salary: $4,500.00 - $4,725.00 per month. Shift: Day. Telework: Not Eligible. Travel: up to 20%.
Job Details Functional Title: Accountant III – Hotline CSR. Job Title: Accountant III. Agency: Health & Human Services Commission. Department: HHSC Accounting. Posting Number: 11542. Posting Audience: Internal and External. Occupational Category: Business and Financial Operations. Salary Group: TEXAS-B-18. Regular/Temporary: Regular. Full time/Part Time: Full time. FLSA Exempt/Non-Exempt: Nonexempt. Facility Location: Austin. Job Location Address: 4601 W GUADALUPE ST.
Job Description If you are bilingual in English and Spanish and have experience in customer service, accounting, bookkeeping, or cash handling, this job opportunity is for you. You will work in the Chief Financial Office’s Accounting Department to:
Answer incoming client calls and make outbound phone calls regarding client account information.
Verify the accuracy of client account information and request workflow logs to address discrepancies.
Monitor the progress of workflow log requests from clients, entered into the Accounts Receivable Tracking System (ARTS).
Communicate with internal and external accounting teams via phone, email, and MS Teams meetings.
You need at least three years of experience in customer service, call center, accounting, bookkeeping, or cash handling using an automated accounting system, and at least three years of experience using Microsoft Office Suite.
Essential Job Functions (EJFs)
Answer inbound calls from clients who were overpaid Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Provide account information using various databases and verify accuracy. (45%)
Make outbound calls to clients to provide account details and answer inquiries received via voicemail. (5%)
Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, retrieve after‑hours voicemails, and return client calls as needed. (5%)
Process Fair Hearing Appeal requests, disputes of liability, and documentation of bankruptcy. (5%)
Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements, and one‑time debit requests from SNAP or TANF overpaid clients. (5%)
Create, work, and monitor the progress of client workflow logs via the ARTS for claim changes, reviews, and refund requests. (5%)
Backup to tasks: prepare refund requests, SARS, and fund moves; complete Provider Claim setups; assist with State Reviews and requests sent to ARTS Projects inbox; assist with new ARTS user setups, password resets, and TOP file uploads/downloads. (5%)
Cross‑train in other areas of the Accounts Receivable Department to aid as backup and work on special assignments as determined by management. (5%)
Knowledge, Skills & Abilities (KSAs)
Knowledge of policies and procedures for handling funds including reconciliation.
Skill in customer service, cash handling or fund processing.
Skill in the use of office equipment, computers, and various software applications.
Skill in problem identification and resolution.
Ability to interpret and apply accounting data with numerical accuracy.
Ability to work within established deadlines and prepare accurate reports.
Ability to communicate effectively and professionally with clients, providers, agency staff, and others.
Ability to work under moderate supervision with limited latitude for initiative and independent judgment.
Initial Screening Criteria (ISCs)
Bilingual in both English and Spanish.
Three years of experience in customer service or call center.
State or Governmental accounting preferred.
Experience using automated accounting or customer database systems.
Experience with MS Office suite (Word, Excel, Outlook, Teams).
Excellent written communication skills as observed by detail and completeness of information provided on the state application.
Three years of on‑the‑job experience in accounting, finance, or cash handling or related fields. Higher‑level education in the financial field may be substituted for work experience on a year‑to‑year basis.
Additional Information Ability to work closely on a team with varying personalities to meet hard deadlines in an ever‑changing environment.
Professionalism Demonstrate consideration and respect for others in the workplace. Ability to remain calm and composed in stressful work situations.
Military, Veterans, and Guardsmen Military occupation(s) that relate to the initial selection criteria may include, but are not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate, please notify the person scheduling the interview.
Pre‑Employment Checks and Work Eligibility Applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation on your first day of work. Download the I‑9 Form.
Telework Disclaimer This position may be eligible for telework. Please note all HHS positions are subject to state and agency telework policies, in addition to the discretion of the direct supervisor and business needs.
Recruitment Incentive Referrals increase your chances of interviewing at Texas Health and Human Services by 2x.
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Accountant III – Hotline CSR
role at
Texas Health and Human Services
Location: AUSTIN, TX, 78751. Date: Dec 9, 2025. Closing Date: 01/06/2026. Salary: $4,500.00 - $4,725.00 per month. Shift: Day. Telework: Not Eligible. Travel: up to 20%.
Job Details Functional Title: Accountant III – Hotline CSR. Job Title: Accountant III. Agency: Health & Human Services Commission. Department: HHSC Accounting. Posting Number: 11542. Posting Audience: Internal and External. Occupational Category: Business and Financial Operations. Salary Group: TEXAS-B-18. Regular/Temporary: Regular. Full time/Part Time: Full time. FLSA Exempt/Non-Exempt: Nonexempt. Facility Location: Austin. Job Location Address: 4601 W GUADALUPE ST.
Job Description If you are bilingual in English and Spanish and have experience in customer service, accounting, bookkeeping, or cash handling, this job opportunity is for you. You will work in the Chief Financial Office’s Accounting Department to:
Answer incoming client calls and make outbound phone calls regarding client account information.
Verify the accuracy of client account information and request workflow logs to address discrepancies.
Monitor the progress of workflow log requests from clients, entered into the Accounts Receivable Tracking System (ARTS).
Communicate with internal and external accounting teams via phone, email, and MS Teams meetings.
You need at least three years of experience in customer service, call center, accounting, bookkeeping, or cash handling using an automated accounting system, and at least three years of experience using Microsoft Office Suite.
Essential Job Functions (EJFs)
Answer inbound calls from clients who were overpaid Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Provide account information using various databases and verify accuracy. (45%)
Make outbound calls to clients to provide account details and answer inquiries received via voicemail. (5%)
Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, retrieve after‑hours voicemails, and return client calls as needed. (5%)
Process Fair Hearing Appeal requests, disputes of liability, and documentation of bankruptcy. (5%)
Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements, and one‑time debit requests from SNAP or TANF overpaid clients. (5%)
Create, work, and monitor the progress of client workflow logs via the ARTS for claim changes, reviews, and refund requests. (5%)
Backup to tasks: prepare refund requests, SARS, and fund moves; complete Provider Claim setups; assist with State Reviews and requests sent to ARTS Projects inbox; assist with new ARTS user setups, password resets, and TOP file uploads/downloads. (5%)
Cross‑train in other areas of the Accounts Receivable Department to aid as backup and work on special assignments as determined by management. (5%)
Knowledge, Skills & Abilities (KSAs)
Knowledge of policies and procedures for handling funds including reconciliation.
Skill in customer service, cash handling or fund processing.
Skill in the use of office equipment, computers, and various software applications.
Skill in problem identification and resolution.
Ability to interpret and apply accounting data with numerical accuracy.
Ability to work within established deadlines and prepare accurate reports.
Ability to communicate effectively and professionally with clients, providers, agency staff, and others.
Ability to work under moderate supervision with limited latitude for initiative and independent judgment.
Initial Screening Criteria (ISCs)
Bilingual in both English and Spanish.
Three years of experience in customer service or call center.
State or Governmental accounting preferred.
Experience using automated accounting or customer database systems.
Experience with MS Office suite (Word, Excel, Outlook, Teams).
Excellent written communication skills as observed by detail and completeness of information provided on the state application.
Three years of on‑the‑job experience in accounting, finance, or cash handling or related fields. Higher‑level education in the financial field may be substituted for work experience on a year‑to‑year basis.
Additional Information Ability to work closely on a team with varying personalities to meet hard deadlines in an ever‑changing environment.
Professionalism Demonstrate consideration and respect for others in the workplace. Ability to remain calm and composed in stressful work situations.
Military, Veterans, and Guardsmen Military occupation(s) that relate to the initial selection criteria may include, but are not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate, please notify the person scheduling the interview.
Pre‑Employment Checks and Work Eligibility Applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation on your first day of work. Download the I‑9 Form.
Telework Disclaimer This position may be eligible for telework. Please note all HHS positions are subject to state and agency telework policies, in addition to the discretion of the direct supervisor and business needs.
Recruitment Incentive Referrals increase your chances of interviewing at Texas Health and Human Services by 2x.
#J-18808-Ljbffr