Sundial Software
The State of Wisconsin UW Madison is looking for Desktop Support IV. The position requires WISCONSIN RESIDENT status and is 100% ON‑SITE in Madison.
Top Required Skills & Years of Experience
Knowledge of computer software, operating systems, hardware and networking
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Ability to work both independently and as part of a team
Professional and courteous customer service experience
Nice to Have Skills
Excellent verbal and written communication skills
Three or more years relevant work experience with Windows 10/11
Two or more years relevant work experience with OSX
Experience and knowledge of computer security
Interview Process First round via Teams, Second round On‑site in Madison.
Project Details This position reports directly to the IIT User Support Services Manager and will work as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
Additional Details
The selected hire must have an up‑to‑date flu shot. Proof of vaccination will be required during onboarding.
The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.
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Top Required Skills & Years of Experience
Knowledge of computer software, operating systems, hardware and networking
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Ability to work both independently and as part of a team
Professional and courteous customer service experience
Nice to Have Skills
Excellent verbal and written communication skills
Three or more years relevant work experience with Windows 10/11
Two or more years relevant work experience with OSX
Experience and knowledge of computer security
Interview Process First round via Teams, Second round On‑site in Madison.
Project Details This position reports directly to the IIT User Support Services Manager and will work as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
Additional Details
The selected hire must have an up‑to‑date flu shot. Proof of vaccination will be required during onboarding.
The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.
#J-18808-Ljbffr