Jobs via Dice
Our client is looking for a Desktop Support to report directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.
Tasks
Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
Reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.
Knowledge, Skills and Abilities Required
Able to work in a team as well as independently
Excellent verbal and written communication skills
NOTE: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.
Location:
Madison, WI
Contract:
1 year
Skills Required
10 years of experience in the following: Knowledge of computer software, operating systems, hardware and networking is required
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Experienced in providing professional and courteous customer service
Experience with a ticketing system such as JIRA
Skills Desired – A plus to have
3+ years - Relevant work experience with Windows 10/11
2+ years - Work experience with OSX
Experience and knowledge of computer security
Rate depends on experience
Candidates authorized to work in the US are encouraged to apply. We can accept H1b, TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
Companies submitting candidates should only submit direct W2 employees for this position.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology;
Industries:
Software Development
Please submit your resume using the URL below.
#J-18808-Ljbffr
Tasks
Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
Reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.
Knowledge, Skills and Abilities Required
Able to work in a team as well as independently
Excellent verbal and written communication skills
NOTE: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.
Location:
Madison, WI
Contract:
1 year
Skills Required
10 years of experience in the following: Knowledge of computer software, operating systems, hardware and networking is required
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Experienced in providing professional and courteous customer service
Experience with a ticketing system such as JIRA
Skills Desired – A plus to have
3+ years - Relevant work experience with Windows 10/11
2+ years - Work experience with OSX
Experience and knowledge of computer security
Rate depends on experience
Candidates authorized to work in the US are encouraged to apply. We can accept H1b, TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
Companies submitting candidates should only submit direct W2 employees for this position.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology;
Industries:
Software Development
Please submit your resume using the URL below.
#J-18808-Ljbffr