Crystal Stairs, Inc.
Stage 1 - Program Assistant II
Crystal Stairs, Inc., Los Angeles, California, United States, 90079
Stage 1 - Program Assistant II
Location: Los Angeles, CA 90056 – 100% Onsite
Join to apply for the
Stage 1 - Program Assistant II
role at
Crystal Stairs, Inc.
Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, military status, or any other protected characteristic in any of our activities or operations.
What We're Looking For We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as a CalWORKs customer service liaison by assisting walk‑in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you'll provide quality service to clients by providing. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.
Responsibilities
Create and maintain new parent or provider files, including filing required documentation.
Review and ensure proper documentation is provided.
Prepare forms, notices and correspondence regarding missing documentation.
Enter client information on internal database.
Make follow‑up phone calls to providers regarding terminated parents.
Set up appointments for new enrollments/re‑certifications and/or follow up on rescheduled appointments and no‑shows.
Send letters to parents of documentation needed for re‑certification.
Maintain private agency waiting list by updating, editing and verifying info.
Check for qualifying need, residence of families and child care needs within our service area.
Sort and distribute incoming mail.
Perform other duties as assigned.
Experience, Knowledge, Skills, and Abilities
High School graduate or equivalent; some college preferred.
At least 2 years experience working with parents receiving subsidized child care or social support services (preferred).
Experience with MS Excel and Word (preferred).
Excellent verbal and written communication skills.
Strong customer service skills.
Strong organizational and administrative skills.
Ability to work flexible hours and overtime as needed to complete required tasks on time.
Ability to handle sensitive and confidential issues / matters.
Ability to work variable days and hours and site locations as needed for special projects.
Excellent work ethic, including attendance and punctuality.
Additional Requirements
Must be fully vaccinated and remain fully vaccinated against COVID‑19. (Definition: at least 2 weeks after a second dose in a 2‑dose series, or a single‑dose vaccine, and applies to vaccines authorized for emergency use or approved by the FDA.)
Total Package of Benefits
Medical / Dental / Vision – 95% covered by employer.
401(k) Matching Options.
Flex Spending.
Pre‑paid Legal Services.
Sick and Vacation Time.
Paid Holidays and Winter Break.
Opportunity for Growth and Development via Robust Learning Management System offering continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For more information about Crystal Stairs, please visit our website at:
www.crystalstairs.org
Note: If you do not successfully pass or clear the criminal background check process within 15 business days, Crystal Stairs, Inc. has the right to withdraw any communicated job offer, whether verbal or written.
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Join to apply for the
Stage 1 - Program Assistant II
role at
Crystal Stairs, Inc.
Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, military status, or any other protected characteristic in any of our activities or operations.
What We're Looking For We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as a CalWORKs customer service liaison by assisting walk‑in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you'll provide quality service to clients by providing. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.
Responsibilities
Create and maintain new parent or provider files, including filing required documentation.
Review and ensure proper documentation is provided.
Prepare forms, notices and correspondence regarding missing documentation.
Enter client information on internal database.
Make follow‑up phone calls to providers regarding terminated parents.
Set up appointments for new enrollments/re‑certifications and/or follow up on rescheduled appointments and no‑shows.
Send letters to parents of documentation needed for re‑certification.
Maintain private agency waiting list by updating, editing and verifying info.
Check for qualifying need, residence of families and child care needs within our service area.
Sort and distribute incoming mail.
Perform other duties as assigned.
Experience, Knowledge, Skills, and Abilities
High School graduate or equivalent; some college preferred.
At least 2 years experience working with parents receiving subsidized child care or social support services (preferred).
Experience with MS Excel and Word (preferred).
Excellent verbal and written communication skills.
Strong customer service skills.
Strong organizational and administrative skills.
Ability to work flexible hours and overtime as needed to complete required tasks on time.
Ability to handle sensitive and confidential issues / matters.
Ability to work variable days and hours and site locations as needed for special projects.
Excellent work ethic, including attendance and punctuality.
Additional Requirements
Must be fully vaccinated and remain fully vaccinated against COVID‑19. (Definition: at least 2 weeks after a second dose in a 2‑dose series, or a single‑dose vaccine, and applies to vaccines authorized for emergency use or approved by the FDA.)
Total Package of Benefits
Medical / Dental / Vision – 95% covered by employer.
401(k) Matching Options.
Flex Spending.
Pre‑paid Legal Services.
Sick and Vacation Time.
Paid Holidays and Winter Break.
Opportunity for Growth and Development via Robust Learning Management System offering continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For more information about Crystal Stairs, please visit our website at:
www.crystalstairs.org
Note: If you do not successfully pass or clear the criminal background check process within 15 business days, Crystal Stairs, Inc. has the right to withdraw any communicated job offer, whether verbal or written.
#J-18808-Ljbffr