Elevance Health
Elevance Health is hiring a Customer Care Representative I to operate virtually with occasional in‑person training sessions.
Base Pay Range $15.89 per hour – $23.83 per hour
Location Virtual (eligible for in‑person onboarding as required).
Responsibilities
Respond to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims.
Analyze problems and provide information/solutions.
Operate a PC/image station to obtain and extract information; document information, activities and changes in the database.
Thoroughly document inquiry outcomes for accurate tracking and analysis.
Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Research and analyze data to address operational challenges and customer service issues.
Under immediate supervision, receive and place follow‑up telephone calls / e‑mails to answer routine customer questions.
Use computerized systems for tracking, information gathering and troubleshooting.
Minimum Requirements
High school diploma or equivalent.
Previous experience in an automated customer service environment or equivalent combination of education and experience.
Preferred Requirements
High‑volume inbound call center experience.
Automated customer service experience.
Multi‑tasking and data entry experience.
Language skills in Spanish, Russian, Bengali, Cantonese, or Mandarin.
Previous Medicare/Medicaid experience.
Long‑term care experience.
Locations
New Jersey
New York
Benefits & Compensation In addition to base pay, Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (subject to eligibility). Compensation may vary based on location, experience, and skill level.
Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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Base Pay Range $15.89 per hour – $23.83 per hour
Location Virtual (eligible for in‑person onboarding as required).
Responsibilities
Respond to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims.
Analyze problems and provide information/solutions.
Operate a PC/image station to obtain and extract information; document information, activities and changes in the database.
Thoroughly document inquiry outcomes for accurate tracking and analysis.
Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Research and analyze data to address operational challenges and customer service issues.
Under immediate supervision, receive and place follow‑up telephone calls / e‑mails to answer routine customer questions.
Use computerized systems for tracking, information gathering and troubleshooting.
Minimum Requirements
High school diploma or equivalent.
Previous experience in an automated customer service environment or equivalent combination of education and experience.
Preferred Requirements
High‑volume inbound call center experience.
Automated customer service experience.
Multi‑tasking and data entry experience.
Language skills in Spanish, Russian, Bengali, Cantonese, or Mandarin.
Previous Medicare/Medicaid experience.
Long‑term care experience.
Locations
New Jersey
New York
Benefits & Compensation In addition to base pay, Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (subject to eligibility). Compensation may vary based on location, experience, and skill level.
Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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