California Department of Social Services
OFFICE TECHNICIAN (TYPING)
California Department of Social Services, Sacramento, California, United States, 95828
OFFICE TECHNICIAN (TYPING) – California Department of Social Services
Join to apply for the
OFFICE TECHNICIAN (TYPING)
role at the
California Department of Social Services .
California Department of Social Services Provided Pay Range This range is provided by California Department of Social Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
Job Code #:
JC-489818
Position #(s):
800-442-1139-007
Working Title:
Office Technician (Typing)
Classification:
OFFICE TECHNICIAN (TYPING)
Salary Range:
$3,829.00 - $4,794.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.
We provide timely, independent and impartial due process hearings and produce timely, legally correct decisions. We maintain the integrity of the state hearing process, provide efficient administration of the state hearing process, communicate with counties, claimants, and others to achieve an efficient and effective state hearing process and identify and influence various issues that arise in the state hearings process that appear inconsistent with existing law or policy.
CDSS Guiding Principles
Diversity. Equity. Inclusion. Accessibility. Belonging.
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.
Community Engagement – We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.
Empowerment – We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.
Quality Services – We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.
Data Defined Outcomes – We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.
Job Description And Duties Provide all necessary administrative support to the State Hearings Division and its Administrative Law Judges (ALJs) by: receiving and processing documents received via mail, fax/e‑fax, email, Secure File Transfer (SFT), verifying information, scanning documents to be added in to a shared database, sorting and organizing documents in preparation for entering hearing request data in the Appeals Case Management System (ACMS) and distributing to other bureaus. Reviewing and processing requests for authorized representatives, withdrawal and postponement tasks in ACMS. Uploading documents, and applying notes to the hearing request or claimant's profile on ACMS.
Act as point of contact for Covered California, county representatives, claimants, and authorized representatives. Respond to inquiries or direct to appropriate party for response. Answering customer service mail line, distributing mail and covering the receptionist desk. Photocopy, file, fax, and secure disposal or storage of SHD documents. Perform other duties or special projects as required in support of the SHD.
Special Requirements
The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications. You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
The position(s) require(s) a Background Investigation be cleared prior to being hired.
Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.
Supplemental Questionnaire – Required Applicants that do not answer the three (3) questions listed below will not be considered for this job. Candidates are required to complete the Questionnaire in addition to completing an Examination/Employment Application (STD 678). Your response should be no longer than two letter pages using 12 point size Arial font. Only those candidates who submit all required documents by the final filing date will be considered for an interview. Cover letters, resumes, applications, and/or Statement of Qualifications will not take the place of the Questionnaire.
Please describe your work experience, education, and training that qualifies you to perform the duties as listed on the duty statement for this position.
Please explain your experience with internal and external customers in a fast paced environment.
Describe an experience where you addressed an angry customer, where tact was needed to achieve a positive outcome. What was your role and how did you handle the situation?
Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Final Filing Date: 1/12/2026.
Who May Apply: Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility. SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply: Complete Application Packages (including your Examination/Employment Application STD 678 and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below.
Required Application Package Documents: The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job.
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.
Resume is optional. It may be included, but is not required.
Other – Supplemental Questionnaire – Please see the Special Requirements section of this job advertisement for detailed instructions for the SQ submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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OFFICE TECHNICIAN (TYPING)
role at the
California Department of Social Services .
California Department of Social Services Provided Pay Range This range is provided by California Department of Social Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
Job Code #:
JC-489818
Position #(s):
800-442-1139-007
Working Title:
Office Technician (Typing)
Classification:
OFFICE TECHNICIAN (TYPING)
Salary Range:
$3,829.00 - $4,794.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.
We provide timely, independent and impartial due process hearings and produce timely, legally correct decisions. We maintain the integrity of the state hearing process, provide efficient administration of the state hearing process, communicate with counties, claimants, and others to achieve an efficient and effective state hearing process and identify and influence various issues that arise in the state hearings process that appear inconsistent with existing law or policy.
CDSS Guiding Principles
Diversity. Equity. Inclusion. Accessibility. Belonging.
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.
Community Engagement – We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.
Empowerment – We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.
Quality Services – We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.
Data Defined Outcomes – We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.
Job Description And Duties Provide all necessary administrative support to the State Hearings Division and its Administrative Law Judges (ALJs) by: receiving and processing documents received via mail, fax/e‑fax, email, Secure File Transfer (SFT), verifying information, scanning documents to be added in to a shared database, sorting and organizing documents in preparation for entering hearing request data in the Appeals Case Management System (ACMS) and distributing to other bureaus. Reviewing and processing requests for authorized representatives, withdrawal and postponement tasks in ACMS. Uploading documents, and applying notes to the hearing request or claimant's profile on ACMS.
Act as point of contact for Covered California, county representatives, claimants, and authorized representatives. Respond to inquiries or direct to appropriate party for response. Answering customer service mail line, distributing mail and covering the receptionist desk. Photocopy, file, fax, and secure disposal or storage of SHD documents. Perform other duties or special projects as required in support of the SHD.
Special Requirements
The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications. You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
The position(s) require(s) a Background Investigation be cleared prior to being hired.
Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.
Supplemental Questionnaire – Required Applicants that do not answer the three (3) questions listed below will not be considered for this job. Candidates are required to complete the Questionnaire in addition to completing an Examination/Employment Application (STD 678). Your response should be no longer than two letter pages using 12 point size Arial font. Only those candidates who submit all required documents by the final filing date will be considered for an interview. Cover letters, resumes, applications, and/or Statement of Qualifications will not take the place of the Questionnaire.
Please describe your work experience, education, and training that qualifies you to perform the duties as listed on the duty statement for this position.
Please explain your experience with internal and external customers in a fast paced environment.
Describe an experience where you addressed an angry customer, where tact was needed to achieve a positive outcome. What was your role and how did you handle the situation?
Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Final Filing Date: 1/12/2026.
Who May Apply: Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility. SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply: Complete Application Packages (including your Examination/Employment Application STD 678 and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below.
Required Application Package Documents: The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job.
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.
Resume is optional. It may be included, but is not required.
Other – Supplemental Questionnaire – Please see the Special Requirements section of this job advertisement for detailed instructions for the SQ submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
#J-18808-Ljbffr