FirstCash
Retail Store Manager
$72,000 Annually plus a lucrative monthly bonus which can make up a major portion of the total yearly income.
Position Summary We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). The Store Manager will be accountable for day‑to‑day operations, promoting a positive and productive environment, and leading, coaching and developing store employees. The role includes recruiting and retaining top talent, maximizing financial goals, managing customer relations and satisfaction, and ensuring compliance with the company’s asset protection program.
Perks and Benefits
Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
Best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
Earned Wage Access* program available to all employees on the second day of employment (up to 50% of wages earned, up to 7x per payroll cycle).
Unlimited commission above your hourly base rate.
Vacation: 1 week paid after 6 months; an additional week after 1 year; 2 weeks after each anniversary thereafter (adjusted for state/local requirements).
Sick/Personal: 8 hours after 6 months; 16 hours after each anniversary (2–5); 24 hours after 5 years (adjusted for state/local requirements).
Employee discounts available from the first day.
Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
Access to over 10,000 discounts from 1,000+ companies.
Auto‑enrollment in the FirstCash 401K program after 6 months.
FirstCash Pet Insurance program.
Responsibilities
Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing issues.
Assist in training Pawnbrokers to meet FirstCash standards.
Recruit top talent through company‑prescribed channels.
Open and close the store, including counting cash drawers and merchandise, ensuring all procedures are followed.
Ensure asset protection through inventory control, property safety, documentation, and securing customer loans.
Administer processes and procedures within inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
Evaluate the store’s financial statements and drive profitability through communication and goal‑setting.
Ensure operating standards meet or exceed FirstCash standards.
Monitor loan qualification and buying processes to ensure quality and integrity of all loans issued.
Complete assigned training and self‑development tasks as requested.
Communicate clearly with employees to ensure understanding of mission and profit objectives.
Remain up‑to‑date on product knowledge.
Handle other related duties as assigned.
Minimum Requirements & Qualifications
Willing and able to lift/carry up to 50 pounds.
Willing and able to perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting for extended periods.
Demonstrated ability to effectively supervise others.
Ability to work with firearms and obtain firearms certification.
May be asked to assist customers outside the building or retrieve products from exterior storage.
Minimum age: 18 years.
High School Diploma, GED, or equivalent.
Flexible to work in multiple locations as business needs dictate.
Willing to work a flexible retail schedule, including weekends and holidays.
Store Managers work 45+ hours a week; hours are not guaranteed.
Computer literate; able to operate POS systems and common office machines.
Ability to multi‑task in a fast‑paced environment.
Detail‑oriented with strong organizational skills.
Analytical skills.
Cash handling experience is required.
Ability to work independently with minimal supervision.
Excellent work ethic and strong business sense.
Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the store’s monthly gross profit. Detailed information is provided during the interview process.
Additional Notes Note: The information contained in this description is not an all‑inclusive list of duties and responsibilities. Management may assign or reassign duties at any time. The company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below applicable local minimum wage requirements.
Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.
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Position Summary We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). The Store Manager will be accountable for day‑to‑day operations, promoting a positive and productive environment, and leading, coaching and developing store employees. The role includes recruiting and retaining top talent, maximizing financial goals, managing customer relations and satisfaction, and ensuring compliance with the company’s asset protection program.
Perks and Benefits
Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
Best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
Earned Wage Access* program available to all employees on the second day of employment (up to 50% of wages earned, up to 7x per payroll cycle).
Unlimited commission above your hourly base rate.
Vacation: 1 week paid after 6 months; an additional week after 1 year; 2 weeks after each anniversary thereafter (adjusted for state/local requirements).
Sick/Personal: 8 hours after 6 months; 16 hours after each anniversary (2–5); 24 hours after 5 years (adjusted for state/local requirements).
Employee discounts available from the first day.
Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
Access to over 10,000 discounts from 1,000+ companies.
Auto‑enrollment in the FirstCash 401K program after 6 months.
FirstCash Pet Insurance program.
Responsibilities
Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing issues.
Assist in training Pawnbrokers to meet FirstCash standards.
Recruit top talent through company‑prescribed channels.
Open and close the store, including counting cash drawers and merchandise, ensuring all procedures are followed.
Ensure asset protection through inventory control, property safety, documentation, and securing customer loans.
Administer processes and procedures within inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
Evaluate the store’s financial statements and drive profitability through communication and goal‑setting.
Ensure operating standards meet or exceed FirstCash standards.
Monitor loan qualification and buying processes to ensure quality and integrity of all loans issued.
Complete assigned training and self‑development tasks as requested.
Communicate clearly with employees to ensure understanding of mission and profit objectives.
Remain up‑to‑date on product knowledge.
Handle other related duties as assigned.
Minimum Requirements & Qualifications
Willing and able to lift/carry up to 50 pounds.
Willing and able to perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting for extended periods.
Demonstrated ability to effectively supervise others.
Ability to work with firearms and obtain firearms certification.
May be asked to assist customers outside the building or retrieve products from exterior storage.
Minimum age: 18 years.
High School Diploma, GED, or equivalent.
Flexible to work in multiple locations as business needs dictate.
Willing to work a flexible retail schedule, including weekends and holidays.
Store Managers work 45+ hours a week; hours are not guaranteed.
Computer literate; able to operate POS systems and common office machines.
Ability to multi‑task in a fast‑paced environment.
Detail‑oriented with strong organizational skills.
Analytical skills.
Cash handling experience is required.
Ability to work independently with minimal supervision.
Excellent work ethic and strong business sense.
Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the store’s monthly gross profit. Detailed information is provided during the interview process.
Additional Notes Note: The information contained in this description is not an all‑inclusive list of duties and responsibilities. Management may assign or reassign duties at any time. The company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below applicable local minimum wage requirements.
Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.
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