Hilton Grand Vacations
Centrally located in the middle of the Cape, Dennis Port, MA, the hotel offers easy access to major roads and stunning views of Nantucket Sound. With over 121 beautifully appointed rooms beside 400 feet of private beach, it provides a prime work environment.
What will I be doing?
Ensure every interaction with an owner or guest is positive and memorable by checking them in and out and responding to their requests.
Enter information into the computerized reservations system to update and maintain records.
Resolve unit availability issues and assist guests with reservations or changes as needed.
Generate invoices and collect monies due through the rental program and merchandise sales.
Maintain safety deposit boxes.
Receive housekeeping and maintenance requests or work orders and contact appropriate departmental personnel.
Consistently restock the front desk with supplies, including arrival packets.
Provide information on area attractions and resort amenities.
Type correspondence and reports for management as required.
Benefits Full‑time Team Members receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off (PTO), and excellent travel benefits.
Qualifications
Proficient English language and interpersonal skills, both verbal and written.
Polite, professional demeanor and appearance, even when handling upset guests or difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice.
Ability to multitask and prioritize responsibilities to meet organizational deadlines.
Minimum of 6 months customer‑service experience.
It would be advantageous for applicants to have experience as a Front Desk/Guest Services Agent, familiarity with cash/credit card transactions, and a background in resort hospitality or a related industry.
We are an equal‑opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation for individuals with disabilities.
#J-18808-Ljbffr
What will I be doing?
Ensure every interaction with an owner or guest is positive and memorable by checking them in and out and responding to their requests.
Enter information into the computerized reservations system to update and maintain records.
Resolve unit availability issues and assist guests with reservations or changes as needed.
Generate invoices and collect monies due through the rental program and merchandise sales.
Maintain safety deposit boxes.
Receive housekeeping and maintenance requests or work orders and contact appropriate departmental personnel.
Consistently restock the front desk with supplies, including arrival packets.
Provide information on area attractions and resort amenities.
Type correspondence and reports for management as required.
Benefits Full‑time Team Members receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off (PTO), and excellent travel benefits.
Qualifications
Proficient English language and interpersonal skills, both verbal and written.
Polite, professional demeanor and appearance, even when handling upset guests or difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice.
Ability to multitask and prioritize responsibilities to meet organizational deadlines.
Minimum of 6 months customer‑service experience.
It would be advantageous for applicants to have experience as a Front Desk/Guest Services Agent, familiarity with cash/credit card transactions, and a background in resort hospitality or a related industry.
We are an equal‑opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation for individuals with disabilities.
#J-18808-Ljbffr