Hilton Grand Vacations
Front Desk Clerk- Part Time
Hilton Grand Vacations, Dana Point, California, United States, 92629
Front Desk Clerk
– Hilton Grand Vacations (Riviera Beach & Shores)
Job Overview As a Front Desk Clerk you will provide exceptional guest service, manage reservations, and support daily operations at our resort.
Benefits
Competitive hourly base pay (starting $20.00–$20.50)
Daily Pay* – get earned pay before standard payday
Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Generous Paid Time Off and Paid Sick Time
Recognition programs and rewards
Tuition reimbursement
Learning and career advancement opportunities
Responsibilities
Ensure every guest interaction is positive and memorable while checking in/out and responding to requests.
Enter guest information into the computerized reservation system and maintain accurate records.
Resolve unit availability, assist guests with reservations or changes, and handle cash/credit transactions.
Generate invoices, collect payments, and maintain safety deposit boxes.
Receive housekeeping and maintenance requests, and coordinate with departmental personnel.
Restock front desk supplies and prepare arrival packets.
Provide guests with information on local attractions and resort amenities.
Type correspondence and reports for management as needed.
Qualifications
Proficient English language skills, oral and written.
Courteous, professional attitude; ability to handle upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice.
Strong multi‑tasking and prioritization skills.
Minimum 6 months of customer‑service experience.
Preferred
Front desk/guest services agent background.
Experience with cash/credit card transactions.
Previous work in resort hospitality or related industry.
Equal Opportunity Employer Hilton Grand Vacations is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure reasonable accommodations for qualified individuals with disabilities.
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– Hilton Grand Vacations (Riviera Beach & Shores)
Job Overview As a Front Desk Clerk you will provide exceptional guest service, manage reservations, and support daily operations at our resort.
Benefits
Competitive hourly base pay (starting $20.00–$20.50)
Daily Pay* – get earned pay before standard payday
Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Generous Paid Time Off and Paid Sick Time
Recognition programs and rewards
Tuition reimbursement
Learning and career advancement opportunities
Responsibilities
Ensure every guest interaction is positive and memorable while checking in/out and responding to requests.
Enter guest information into the computerized reservation system and maintain accurate records.
Resolve unit availability, assist guests with reservations or changes, and handle cash/credit transactions.
Generate invoices, collect payments, and maintain safety deposit boxes.
Receive housekeeping and maintenance requests, and coordinate with departmental personnel.
Restock front desk supplies and prepare arrival packets.
Provide guests with information on local attractions and resort amenities.
Type correspondence and reports for management as needed.
Qualifications
Proficient English language skills, oral and written.
Courteous, professional attitude; ability to handle upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice.
Strong multi‑tasking and prioritization skills.
Minimum 6 months of customer‑service experience.
Preferred
Front desk/guest services agent background.
Experience with cash/credit card transactions.
Previous work in resort hospitality or related industry.
Equal Opportunity Employer Hilton Grand Vacations is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure reasonable accommodations for qualified individuals with disabilities.
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