Omni Hotels & Resorts
Front Desk Agent (Full-time)
Omni Hotels & Resorts, Paradise Valley, Arizona, United States, 85253
Omni Hotels & Resorts
Front Desk Agent (Full-time)
Location: Montelucia Resort & Spa, Paradise Valley, AZ
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest’s stay. They make the first impression by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale amenities and services. Agents also settle accounts upon check‑out, resolve issues, complete special requests, and work closely with all hotel departments.
Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre‑register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail to ensure security of guest room access
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Monitor, send and distribute guest mail/packages
Generate, print, and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers, both in person and by telephone
Ability to input information accurately and efficiently into computer systems
Ability to work cohesively with co‑workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations training is preferred
Must be able to work a variety of shifts, including weekends and holidays
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers, both in person and by telephone
Ability to input information accurately and efficiently into computer systems
Ability to work cohesively with co‑workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations training is preferred
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Omni Hotels & Resorts is an equal opportunity employer – veterans, disabled, etc. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr
Front Desk Agent (Full-time)
Location: Montelucia Resort & Spa, Paradise Valley, AZ
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest’s stay. They make the first impression by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale amenities and services. Agents also settle accounts upon check‑out, resolve issues, complete special requests, and work closely with all hotel departments.
Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre‑register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail to ensure security of guest room access
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Monitor, send and distribute guest mail/packages
Generate, print, and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers, both in person and by telephone
Ability to input information accurately and efficiently into computer systems
Ability to work cohesively with co‑workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations training is preferred
Must be able to work a variety of shifts, including weekends and holidays
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers, both in person and by telephone
Ability to input information accurately and efficiently into computer systems
Ability to work cohesively with co‑workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations training is preferred
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Omni Hotels & Resorts is an equal opportunity employer – veterans, disabled, etc. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr