Omni Hotels & Resorts
Job Summary
Front Desk Agent | Full-Time
at
Omni Hotels & Resorts
Location Richmond Hotel, Omni Richmond Hotel – located in the heart of Richmond within Shockoe Slip district, adjacent to downtown Virginia State Capitol.
Job Description Front Desk Agents are responsible for providing a five‑star welcome and departure experience to each guest, and serve as ambassadors throughout the stay. They extend a warm welcome, provide information about the hotel and local area, and offer the full range of upscale amenities and services. They settle guest accounts upon check‑out, resolve issues, complete special requests, and work closely with other hotel departments such as Concierge, Bell‑Door, and Ideal Services teams.
Compensation Starting rate: $17/hour.
Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures.
Empathetically listen to guest inquiries and provide appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
Block rooms in the computer and follow through on designated requirements.
Pre‑register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
Maintain confidentiality of all guests and hotel information.
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain guest history files on all guests.
Accommodate room changes expediently.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
Issue safe deposit boxes to guests and ensure security of key.
Monitor, send and distribute guest faxes.
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to work a flexible schedule including afternoon, evening and weekend shifts.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co‑workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with co‑workers both within and outside of your department.
Ability to compute accurate mathematical calculations.
Ability to think clearly, quickly and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
Previous customer service experience.
Previous hotel front desk experience is strongly preferred.
Previous cashiering experience is preferred.
Fluency in a foreign language is preferred.
Previous guest relations training is preferred.
Equal Employment Opportunity Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available, as well as the OFCCP’s Pay Transparency Non‑Discrimination policy statement. If you need special assistance to apply, please send an email to
applicationassistance@omnihotels.com .
#J-18808-Ljbffr
at
Omni Hotels & Resorts
Location Richmond Hotel, Omni Richmond Hotel – located in the heart of Richmond within Shockoe Slip district, adjacent to downtown Virginia State Capitol.
Job Description Front Desk Agents are responsible for providing a five‑star welcome and departure experience to each guest, and serve as ambassadors throughout the stay. They extend a warm welcome, provide information about the hotel and local area, and offer the full range of upscale amenities and services. They settle guest accounts upon check‑out, resolve issues, complete special requests, and work closely with other hotel departments such as Concierge, Bell‑Door, and Ideal Services teams.
Compensation Starting rate: $17/hour.
Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures.
Empathetically listen to guest inquiries and provide appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
Block rooms in the computer and follow through on designated requirements.
Pre‑register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
Maintain confidentiality of all guests and hotel information.
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain guest history files on all guests.
Accommodate room changes expediently.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
Issue safe deposit boxes to guests and ensure security of key.
Monitor, send and distribute guest faxes.
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to work a flexible schedule including afternoon, evening and weekend shifts.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co‑workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with co‑workers both within and outside of your department.
Ability to compute accurate mathematical calculations.
Ability to think clearly, quickly and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
Previous customer service experience.
Previous hotel front desk experience is strongly preferred.
Previous cashiering experience is preferred.
Fluency in a foreign language is preferred.
Previous guest relations training is preferred.
Equal Employment Opportunity Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available, as well as the OFCCP’s Pay Transparency Non‑Discrimination policy statement. If you need special assistance to apply, please send an email to
applicationassistance@omnihotels.com .
#J-18808-Ljbffr