H&M
About the Role
As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through your store while actively selling our products. You will use your fashion and product knowledge to give customers all relevant information for the best experience, work on garment refill, care, and presentation, and keep the sales floor and back‑of‑house clean and tidy while working closely with your store team to deliver an outstanding customer experience. Key Responsibilities
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store and OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial or operational actions to reach sales targets with the store management team. Fashion & Trend Awareness
Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Team & Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with your colleagues to learn, develop, and support each other. Participate in relevant onboarding, introduction processes, trainings, and courses relevant for your role & future development. Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms). Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools (InStore Care App, Click & Collect, Smart Store, etc). Support with opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role. Qualifications
Passionate about fashion and everything we create in‑store. Motivated by giving customers a great experience. Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience in a dynamic and collaborative environment you can apply to your role. Experience working with customer service in fashion, retail or other service‑related industries. Benefits & Opportunities
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We are guided by 7 unique values that have driven our success for over 75 years. Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues. Inclusive environment that encourages you to be yourself at work. Global talent community with unlimited career growth and aspirations. Comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve local communities. Employee discount at H&M, Other Stories, and COS. Job Details
Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: $16.50 per hour (range may vary by location and candidate qualifications). Maki Assessment Tool
H&M may use an online assessment tool, Maki, to evaluate candidates for sales advisor positions in some stores. Maki is not an automated decision‑making tool; it uses an AI‑created avatar to present multiple‑choice questions. The assessment is optional, and the score is one factor the hiring team considers. If you experience difficulty with the online assessment, you may request an alternative method. Your responses are kept confidential and are not used to train any AI models. Inclusion & Diversity
H&M is committed to building inclusive, diverse, and equitable workplaces. All diversity dimensions are considered in the recruitment process, and we strive for fair and equal opportunities for all applicants. Company Description
H&M is a fashion brand that offers the latest styles and inspirations, from fashion pieces and collaborations to affordable wardrobe essentials. Our mission is fashion & quality at the best price in a sustainable way.
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As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through your store while actively selling our products. You will use your fashion and product knowledge to give customers all relevant information for the best experience, work on garment refill, care, and presentation, and keep the sales floor and back‑of‑house clean and tidy while working closely with your store team to deliver an outstanding customer experience. Key Responsibilities
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store and OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial or operational actions to reach sales targets with the store management team. Fashion & Trend Awareness
Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Team & Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with your colleagues to learn, develop, and support each other. Participate in relevant onboarding, introduction processes, trainings, and courses relevant for your role & future development. Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms). Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools (InStore Care App, Click & Collect, Smart Store, etc). Support with opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role. Qualifications
Passionate about fashion and everything we create in‑store. Motivated by giving customers a great experience. Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience in a dynamic and collaborative environment you can apply to your role. Experience working with customer service in fashion, retail or other service‑related industries. Benefits & Opportunities
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We are guided by 7 unique values that have driven our success for over 75 years. Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues. Inclusive environment that encourages you to be yourself at work. Global talent community with unlimited career growth and aspirations. Comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve local communities. Employee discount at H&M, Other Stories, and COS. Job Details
Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: $16.50 per hour (range may vary by location and candidate qualifications). Maki Assessment Tool
H&M may use an online assessment tool, Maki, to evaluate candidates for sales advisor positions in some stores. Maki is not an automated decision‑making tool; it uses an AI‑created avatar to present multiple‑choice questions. The assessment is optional, and the score is one factor the hiring team considers. If you experience difficulty with the online assessment, you may request an alternative method. Your responses are kept confidential and are not used to train any AI models. Inclusion & Diversity
H&M is committed to building inclusive, diverse, and equitable workplaces. All diversity dimensions are considered in the recruitment process, and we strive for fair and equal opportunities for all applicants. Company Description
H&M is a fashion brand that offers the latest styles and inspirations, from fashion pieces and collaborations to affordable wardrobe essentials. Our mission is fashion & quality at the best price in a sustainable way.
#J-18808-Ljbffr