Humana
Employer Industry: Health Insurance Services
Why consider this job opportunity:
Salary up to $49,400 per year
Competitive benefits including medical, dental, vision, 401(k), and paid time off
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Virtual training provided for the first 8 weeks, ensuring thorough onboarding
Flexibility to work from home with necessary equipment provided
What to Expect (Job Responsibilities):
Address incoming telephone, digital, or written inquiries from customers
Resolve complex benefit questions and issues while educating members
Document member needs and interactions accurately across multiple systems
Escalate unresolved customer grievances in accordance with company policy
Work under minimal direction while adhering to defined quality standards
What is Required (Qualifications):
2+ years of customer service experience
Proven ability to provide exceptional customer service and attention to detail
Experience managing multiple priorities and using various computer applications simultaneously
Strong verbal communication skills and effective listening abilities
Ability to accurately document member inquiries during calls
How to Stand Out (Preferred Qualifications):
Associate or Bachelor’s degree
Bilingual in English/Spanish, with proficiency in speaking, reading, and writing
Prior experience in an inbound call center or related customer service role
Experience in healthcare services
Proficiency with Microsoft Office applications, especially Outlook and Teams
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Why consider this job opportunity:
Salary up to $49,400 per year
Competitive benefits including medical, dental, vision, 401(k), and paid time off
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Virtual training provided for the first 8 weeks, ensuring thorough onboarding
Flexibility to work from home with necessary equipment provided
What to Expect (Job Responsibilities):
Address incoming telephone, digital, or written inquiries from customers
Resolve complex benefit questions and issues while educating members
Document member needs and interactions accurately across multiple systems
Escalate unresolved customer grievances in accordance with company policy
Work under minimal direction while adhering to defined quality standards
What is Required (Qualifications):
2+ years of customer service experience
Proven ability to provide exceptional customer service and attention to detail
Experience managing multiple priorities and using various computer applications simultaneously
Strong verbal communication skills and effective listening abilities
Ability to accurately document member inquiries during calls
How to Stand Out (Preferred Qualifications):
Associate or Bachelor’s degree
Bilingual in English/Spanish, with proficiency in speaking, reading, and writing
Prior experience in an inbound call center or related customer service role
Experience in healthcare services
Proficiency with Microsoft Office applications, especially Outlook and Teams
#J-18808-Ljbffr