Kintegra Health
Senior TLC Case Manager
Job Title: Senior TLC Case Manager – Kintegra Health
FLSA Status:
Exempt Salary Range:
See Scale Work Schedule:
Full time
Job Summary:
The Senior TLC Case Manager reports to the Director of Community Education and Intake. The primary responsibility is the ongoing recruitment and enrollment of PACE participants into the program and the growth and maintenance of an optimal enrollee census. The role also manages all public awareness efforts of the program, including marketing services to providers, referral sources, and the broader community.
Key Responsibilities
Supervise the evaluation of potential enrollees to determine participant needs and eligibility for enrollment.
Schedule assessments both at the participant’s home and the PACE Center and conduct referral/inquiry home visits to provide education about PACE.
Assist the Director of Community Education and Intake (DCEI) and the Medicaid Specialist Paralegal with the PACE Medicaid application process and serve as a liaison with local Departments of Social Services to ensure timely completion of applications.
Participate in the Interdisciplinary Team (IDT) and other related meetings and activities as designated.
Assist with the development, implementation, and evaluation of the overall marketing strategy for recruitment and retention of PACE participants to build and maintain an optimal enrollee census.
Identify potential public relations issues and advise management and program leadership of preventative actions.
Assist with the maintenance of administrative and reporting systems.
Direct the production of printed publications and audio‑visual productions, including design, layout, and text for informational materials such as newsletters, bulletins, pamphlets, and directories.
Assisting with the planning and direction of all marketing resources within an approved budget.
Plan and execute community events, including in‑house special events and staff meetings.
Communicate and work efficiently with the IDT when evaluating potential enrollees.
Assist with the operation of new participant orientation.
Build and maintain community relationships throughout the service area.
Act as a liaison during the enrollment process to ensure a smooth transition for potential enrollees.
Support Senior TLC’s mission to encourage and support the quality of life for seniors wishing to continue living in the community and uphold the organization’s values of respect, integrity, accountability, compatible goals, and compassionate care.
Other duties as assigned.
Education:
Bachelor’s degree or equivalent experience.
Experience:
Minimum 3 years of professional marketing of health care products and services or community health services; minimum 1 year nursing experience with the elderly population.
Licensure:
NC Driver’s License.
Special Training:
Ability to work effectively in a team environment; excellent communication, interpersonal, and conflict‑resolution skills; knowledge of Medicare and Medicaid preferred; experience independently developing, maintaining, coordinating, and carrying out promotional events, internal information programs, and public information campaigns.
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FLSA Status:
Exempt Salary Range:
See Scale Work Schedule:
Full time
Job Summary:
The Senior TLC Case Manager reports to the Director of Community Education and Intake. The primary responsibility is the ongoing recruitment and enrollment of PACE participants into the program and the growth and maintenance of an optimal enrollee census. The role also manages all public awareness efforts of the program, including marketing services to providers, referral sources, and the broader community.
Key Responsibilities
Supervise the evaluation of potential enrollees to determine participant needs and eligibility for enrollment.
Schedule assessments both at the participant’s home and the PACE Center and conduct referral/inquiry home visits to provide education about PACE.
Assist the Director of Community Education and Intake (DCEI) and the Medicaid Specialist Paralegal with the PACE Medicaid application process and serve as a liaison with local Departments of Social Services to ensure timely completion of applications.
Participate in the Interdisciplinary Team (IDT) and other related meetings and activities as designated.
Assist with the development, implementation, and evaluation of the overall marketing strategy for recruitment and retention of PACE participants to build and maintain an optimal enrollee census.
Identify potential public relations issues and advise management and program leadership of preventative actions.
Assist with the maintenance of administrative and reporting systems.
Direct the production of printed publications and audio‑visual productions, including design, layout, and text for informational materials such as newsletters, bulletins, pamphlets, and directories.
Assisting with the planning and direction of all marketing resources within an approved budget.
Plan and execute community events, including in‑house special events and staff meetings.
Communicate and work efficiently with the IDT when evaluating potential enrollees.
Assist with the operation of new participant orientation.
Build and maintain community relationships throughout the service area.
Act as a liaison during the enrollment process to ensure a smooth transition for potential enrollees.
Support Senior TLC’s mission to encourage and support the quality of life for seniors wishing to continue living in the community and uphold the organization’s values of respect, integrity, accountability, compatible goals, and compassionate care.
Other duties as assigned.
Education:
Bachelor’s degree or equivalent experience.
Experience:
Minimum 3 years of professional marketing of health care products and services or community health services; minimum 1 year nursing experience with the elderly population.
Licensure:
NC Driver’s License.
Special Training:
Ability to work effectively in a team environment; excellent communication, interpersonal, and conflict‑resolution skills; knowledge of Medicare and Medicaid preferred; experience independently developing, maintaining, coordinating, and carrying out promotional events, internal information programs, and public information campaigns.
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