Sherman Medical Center
Job Summary
This person is responsible for greeting patients and working with them in person, on the phone or through electronic correspondence to meet their needs regarding scheduling for various departments within the hospital. This position also secures insurance information, eligibility, benefits and authorizations as applicable in order to successfully bill for services. The central scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. The individual must be organized and able to manage a demanding workload with accuracy.
Education, Experience & Training
Graduation from high school or equivalent is required.
Two to four years of experience in a health‑care setting required.
Ability to perform a variety of tasks subject to frequent change, such as accommodating changes in schedules, maintaining records, and suggesting operating procedures.
Ability to communicate with patients in a pleasant, courteous and diplomatic attitude.
Proficient in Microsoft Office with experience in Excel required.
Essential Functions / Responsibilities
Schedules appointments for various hospital departments including Radiology, imaging services, therapy services and surgery procedures.
Verifies eligibility of patients through health insurance provider portals and provides accurate price quotes and out‑of‑pocket estimates for their care.
Submits online requests for prior authorization where available, calling any unavailable online; tracks and manages requests to secure authorization prior to scheduled appointments.
Counsels patients on prior authorization, referral requirements and insurance networks as prompted by their insurance provider.
Provides accurate information so that all departments may view and print the schedule for appointments daily, and maintains open communication with hospital departments regarding schedule changes.
Ensures the HIS system contains all correct demographic information prior to the visit, enabling successful billing of claims.
Counsels patients on financial responsibility through the Explanation of Charges (EOC) form, working with patients to provide their level of upfront payment and/or payment plan.
Effectively communicates with staff, peers, and supervisors regarding departmental operations.
Ensures patients have all information needed to arrive on time and prepared for their appointment with the hospital.
Provides helpful assistance in anticipating and responding to the needs of all patients and family members.
Promotes continuous quality improvement and develops department goals with input from staff.
Participates in the hospital’s Performance Improvement program with timely submission of reports and evidence of growth toward meeting quality improvement standards.
Works closely with physician offices to act as a liaison by building relationships and responding promptly to their patients’ needs.
Maintains queues, faxes, and voicemails daily to ensure patients are scheduled timely.
Maintains regular attendance.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function & Industry
Management and Manufacturing
Hospitals and Health Care
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Education, Experience & Training
Graduation from high school or equivalent is required.
Two to four years of experience in a health‑care setting required.
Ability to perform a variety of tasks subject to frequent change, such as accommodating changes in schedules, maintaining records, and suggesting operating procedures.
Ability to communicate with patients in a pleasant, courteous and diplomatic attitude.
Proficient in Microsoft Office with experience in Excel required.
Essential Functions / Responsibilities
Schedules appointments for various hospital departments including Radiology, imaging services, therapy services and surgery procedures.
Verifies eligibility of patients through health insurance provider portals and provides accurate price quotes and out‑of‑pocket estimates for their care.
Submits online requests for prior authorization where available, calling any unavailable online; tracks and manages requests to secure authorization prior to scheduled appointments.
Counsels patients on prior authorization, referral requirements and insurance networks as prompted by their insurance provider.
Provides accurate information so that all departments may view and print the schedule for appointments daily, and maintains open communication with hospital departments regarding schedule changes.
Ensures the HIS system contains all correct demographic information prior to the visit, enabling successful billing of claims.
Counsels patients on financial responsibility through the Explanation of Charges (EOC) form, working with patients to provide their level of upfront payment and/or payment plan.
Effectively communicates with staff, peers, and supervisors regarding departmental operations.
Ensures patients have all information needed to arrive on time and prepared for their appointment with the hospital.
Provides helpful assistance in anticipating and responding to the needs of all patients and family members.
Promotes continuous quality improvement and develops department goals with input from staff.
Participates in the hospital’s Performance Improvement program with timely submission of reports and evidence of growth toward meeting quality improvement standards.
Works closely with physician offices to act as a liaison by building relationships and responding promptly to their patients’ needs.
Maintains queues, faxes, and voicemails daily to ensure patients are scheduled timely.
Maintains regular attendance.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function & Industry
Management and Manufacturing
Hospitals and Health Care
#J-18808-Ljbffr