ABM Industries
Coordinator, HVAC – ABM Industries
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COORDINATOR JOB SUMMARY The Coordinator serves as the initial point of contact for our customers and service providers. They schedule technicians to conduct repairs, installations, and emergency services, and coordinate services of technicians and subcontractors with customer representatives and Lead Techs to meet contractual requirements and service requests.
Job Description The Coordinator’s responsibilities include:
Support the performance of branch operations, including planned and unplanned maintenance, service, installation, and control calls from customers.
Ensure operations comply with ABM policies, programs, procedures, systems, and guidelines.
Work closely with customers to answer and respond appropriately to service calls and emergency calls in accordance with Escalation Procedures.
Follow up on customer requests and maintain proactive communication with internal and external customers.
Enter maintenance equipment and tasking for all new agreements and revisions to existing agreements.
Maintain all service operation files, documents, and agreement, service, and customer number logs accurately.
Administer start‑up functions of new maintenance agreements, including setting up files, entering equipment, creating tech packets, and creating equipment stickers.
Handle daily incoming calls from customers and technicians as part of the field service automation and dispatch process – work order management.
Support technicians’ mobile field technology usage.
Maintain escalations and letters for customers on an annual basis.
Assist sales consultants with proposals, reports, or various tasks as needed.
Support customer satisfaction initiatives and processes.
Support business processes for scheduling and route optimization.
Support training and safety initiatives.
Conduct research in specific, defined areas as directed by assigned staff.
Provide support for any special projects as assigned by your manager.
Work closely with dispatcher to schedule appropriate technicians to ensure service calls and quoted jobs are staffed with the right leadership and skilled technicians.
Work closely with Service Managers and/or Project Managers to schedule major repairs and keep them informed of scheduling and coordination efforts.
Create and manage work orders in Alliance for quoted repairs, emergencies, and preventative maintenance as needed.
Distribute Customer Assurance Review and Exception (CARE) information to the designated manager.
Ensure technicians have all customer contact information and job scope details to complete work in a timely fashion.
Follow up daily to ensure appropriate entry of work performed by technicians and subcontractors.
Complete Work Order Audit Process for all completed work orders daily.
Assist service managers with coordination of scheduling between technicians, subcontractors, and customer representatives.
Assist service managers in securing documentation for inclusion in reporting and invoicing to customers.
Make work order scheduling calls to technicians if dispatcher is not available.
Answer phones, complete timecards, and process payroll.
Maintain inventory preparation and entry.
Prepare boiler annuals and permit paperwork/forms for technicians.
Schedule and issue purchase orders, set up new services, and coordinate first visits for subcontractors and vendors.
Maintain current inventory and assist with new hires or changes.
Assist with onboarding and offboarding as needed.
Manage/coordinate vendors for office services, order office supplies, organize/maintain supply rooms, and order business card printing.
Process and route agreements for cancellation.
Assist technicians with tool or refrigerant tank sign‑out as needed.
Manage fleet vehicles and generate reports.
Maintain parts check‑ins and distribute office phone lists.
Track and schedule vehicle maintenance, repairs, signage, etc.
Locate, order, and track parts needed in the field.
Perform various research, administrative, or operations tasks as needed.
Maintain vendor and subcontractor files.
Communicate with vendors via phone/email and address basic AP questions as needed.
Follow up on quotes issued the previous week if no response has been received.
Order parts, track, and schedule repairs with customer approval.
Order uniforms and other apparel as seasons/needs change.
Collaborate with Service Manager and supervisors on repair proposals for HVAC/Mechanical equipment.
Communicate timeframes/ETAs with ABM staff, subcontractors, and customers.
Possess knowledge of mechanical systems and HVAC industry (a plus) and strong computer skills.
Maintain and process extra work forms (field leads).
Maintain PM reports, mileage reports, payroll reports.
Advise manager immediately of customer complaints to expedite resolution and maintain long‑term relationships.
Provide dispatching support to dispatcher.
Build and maintain rapport and positive relationships with field, office personnel, and customers to resolve problems and maximize profits.
Maintain understanding of mechanical systems to make appropriate decisions in scheduling all types of work.
Qualifications
Maintain professional demeanor and appearance.
Mechanical aptitude – ability to ask questions and anticipate next steps.
Exceptional customer service skills.
Experience with Alliance Systems a plus.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Proven ability to multi‑task.
Proven ability to work effectively in a team environment.
Microsoft Office (Outlook, Excel, Word).
Ability to keep accurate records of activities performed.
Must be well organized, a hard worker, great attitude, and a team player.
Ability to understand and carry out instructions quickly.
Ability to accurately take complete and accurate phone messages, motivate others, conduct research, and present a positive, professional image of oneself and ABM in all conversations.
Ability to screen incoming calls to help manage the time of assigned staff.
Apply proper rules of spelling, grammar, and punctuation in all written and oral communications.
Pay $28.00 – $32.00 per hour.
Benefit Information ABM offers a comprehensive benefits package to its employees. For more information about ABM’s benefits, please visit the ABM Team Member Benefits portal.
About Us ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors, including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
ABM is committed to creating smarter, more connected spaces and investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance completing the employment application, please call 888‑328‑8606. ABM participates in the U.S. Department of Homeland Security E‑Verify program and is a military‑friendly company, proudly employing thousands of veterans.
Referral Policy Referrals increase your chances of interviewing at ABM Industries by 2x.
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COORDINATOR JOB SUMMARY The Coordinator serves as the initial point of contact for our customers and service providers. They schedule technicians to conduct repairs, installations, and emergency services, and coordinate services of technicians and subcontractors with customer representatives and Lead Techs to meet contractual requirements and service requests.
Job Description The Coordinator’s responsibilities include:
Support the performance of branch operations, including planned and unplanned maintenance, service, installation, and control calls from customers.
Ensure operations comply with ABM policies, programs, procedures, systems, and guidelines.
Work closely with customers to answer and respond appropriately to service calls and emergency calls in accordance with Escalation Procedures.
Follow up on customer requests and maintain proactive communication with internal and external customers.
Enter maintenance equipment and tasking for all new agreements and revisions to existing agreements.
Maintain all service operation files, documents, and agreement, service, and customer number logs accurately.
Administer start‑up functions of new maintenance agreements, including setting up files, entering equipment, creating tech packets, and creating equipment stickers.
Handle daily incoming calls from customers and technicians as part of the field service automation and dispatch process – work order management.
Support technicians’ mobile field technology usage.
Maintain escalations and letters for customers on an annual basis.
Assist sales consultants with proposals, reports, or various tasks as needed.
Support customer satisfaction initiatives and processes.
Support business processes for scheduling and route optimization.
Support training and safety initiatives.
Conduct research in specific, defined areas as directed by assigned staff.
Provide support for any special projects as assigned by your manager.
Work closely with dispatcher to schedule appropriate technicians to ensure service calls and quoted jobs are staffed with the right leadership and skilled technicians.
Work closely with Service Managers and/or Project Managers to schedule major repairs and keep them informed of scheduling and coordination efforts.
Create and manage work orders in Alliance for quoted repairs, emergencies, and preventative maintenance as needed.
Distribute Customer Assurance Review and Exception (CARE) information to the designated manager.
Ensure technicians have all customer contact information and job scope details to complete work in a timely fashion.
Follow up daily to ensure appropriate entry of work performed by technicians and subcontractors.
Complete Work Order Audit Process for all completed work orders daily.
Assist service managers with coordination of scheduling between technicians, subcontractors, and customer representatives.
Assist service managers in securing documentation for inclusion in reporting and invoicing to customers.
Make work order scheduling calls to technicians if dispatcher is not available.
Answer phones, complete timecards, and process payroll.
Maintain inventory preparation and entry.
Prepare boiler annuals and permit paperwork/forms for technicians.
Schedule and issue purchase orders, set up new services, and coordinate first visits for subcontractors and vendors.
Maintain current inventory and assist with new hires or changes.
Assist with onboarding and offboarding as needed.
Manage/coordinate vendors for office services, order office supplies, organize/maintain supply rooms, and order business card printing.
Process and route agreements for cancellation.
Assist technicians with tool or refrigerant tank sign‑out as needed.
Manage fleet vehicles and generate reports.
Maintain parts check‑ins and distribute office phone lists.
Track and schedule vehicle maintenance, repairs, signage, etc.
Locate, order, and track parts needed in the field.
Perform various research, administrative, or operations tasks as needed.
Maintain vendor and subcontractor files.
Communicate with vendors via phone/email and address basic AP questions as needed.
Follow up on quotes issued the previous week if no response has been received.
Order parts, track, and schedule repairs with customer approval.
Order uniforms and other apparel as seasons/needs change.
Collaborate with Service Manager and supervisors on repair proposals for HVAC/Mechanical equipment.
Communicate timeframes/ETAs with ABM staff, subcontractors, and customers.
Possess knowledge of mechanical systems and HVAC industry (a plus) and strong computer skills.
Maintain and process extra work forms (field leads).
Maintain PM reports, mileage reports, payroll reports.
Advise manager immediately of customer complaints to expedite resolution and maintain long‑term relationships.
Provide dispatching support to dispatcher.
Build and maintain rapport and positive relationships with field, office personnel, and customers to resolve problems and maximize profits.
Maintain understanding of mechanical systems to make appropriate decisions in scheduling all types of work.
Qualifications
Maintain professional demeanor and appearance.
Mechanical aptitude – ability to ask questions and anticipate next steps.
Exceptional customer service skills.
Experience with Alliance Systems a plus.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Proven ability to multi‑task.
Proven ability to work effectively in a team environment.
Microsoft Office (Outlook, Excel, Word).
Ability to keep accurate records of activities performed.
Must be well organized, a hard worker, great attitude, and a team player.
Ability to understand and carry out instructions quickly.
Ability to accurately take complete and accurate phone messages, motivate others, conduct research, and present a positive, professional image of oneself and ABM in all conversations.
Ability to screen incoming calls to help manage the time of assigned staff.
Apply proper rules of spelling, grammar, and punctuation in all written and oral communications.
Pay $28.00 – $32.00 per hour.
Benefit Information ABM offers a comprehensive benefits package to its employees. For more information about ABM’s benefits, please visit the ABM Team Member Benefits portal.
About Us ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors, including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
ABM is committed to creating smarter, more connected spaces and investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance completing the employment application, please call 888‑328‑8606. ABM participates in the U.S. Department of Homeland Security E‑Verify program and is a military‑friendly company, proudly employing thousands of veterans.
Referral Policy Referrals increase your chances of interviewing at ABM Industries by 2x.
#J-18808-Ljbffr