Caesars Entertainment
Cage & Player Services Supervisor - Full Time (Harrah's Laughlin)
Caesars Entertainment, Laughlin, Nevada, us, 89028
Cage and Caesars Rewards Supervisor
Harrah's Laughlin -Delivering Family-Style service with heart, hospitality, and high standards
Key Duties & Responsibilities
Oversee all cage operations including cash handling, credit issuance, chip accountability, and regulatory compliance
Supervise Caesars Rewards desk and ensure seamless integration of guest loyalty programs
Train and mentor team members to deliver exceptional customer service aligned with the resort's Family-Style hospitality values
Ensure accurate reconciliation of transactions, prepare daily reports, and maintain secure asset controls
Support guest relations by resolving issues promptly and professionally
Collaborate with other departments to enhance guest experiences and meet property standards
Monitor shift staffing levels, delegate responsibilities, and lead by example in a fast-paced environment
Experience Requirements
Prior experience in cage operations, cashiering, or guest services (preferably within the gaming or hospitality industry)
Strong understanding of Caesars Rewards program or similar loyalty systems
Proven leadership skills with the ability to motivate and manage a team
Excellent communication and problem-solving abilities
Familiarity with AML Title 31 regulations and internal control procedures
Ability to work flexible shifts, including weekends and holidays
High school diploma or equivalent (college coursework in hospitality or business is a plus)
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.
LANGUAGE SKILLS
Must be able to effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS
Working knowledge of Microsoft Office products.
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Key Duties & Responsibilities
Oversee all cage operations including cash handling, credit issuance, chip accountability, and regulatory compliance
Supervise Caesars Rewards desk and ensure seamless integration of guest loyalty programs
Train and mentor team members to deliver exceptional customer service aligned with the resort's Family-Style hospitality values
Ensure accurate reconciliation of transactions, prepare daily reports, and maintain secure asset controls
Support guest relations by resolving issues promptly and professionally
Collaborate with other departments to enhance guest experiences and meet property standards
Monitor shift staffing levels, delegate responsibilities, and lead by example in a fast-paced environment
Experience Requirements
Prior experience in cage operations, cashiering, or guest services (preferably within the gaming or hospitality industry)
Strong understanding of Caesars Rewards program or similar loyalty systems
Proven leadership skills with the ability to motivate and manage a team
Excellent communication and problem-solving abilities
Familiarity with AML Title 31 regulations and internal control procedures
Ability to work flexible shifts, including weekends and holidays
High school diploma or equivalent (college coursework in hospitality or business is a plus)
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.
LANGUAGE SKILLS
Must be able to effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS
Working knowledge of Microsoft Office products.
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