Kanawha Scales & Systems, LLC.
Service Manager
at Kanawha Scales & Systems, LLC.
MTA Weighing Group, a division of Kanawha Scales & Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.
MTA is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.
At MTA, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long‑term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.
We are seeking a
Service Manager
who will supervise the service department of industrial weighing equipment (commercial scales) for our Atlanta office.
This position is responsible for executing the plan to support departmental growth and profitability by supporting customers’ maintenance, repair, & calibration needs in conjunction with supervising service technicians and clerical staff.
Requirements
Manage and perform the installation, maintenance, testing, calibration, troubleshooting, and repair of industrial weighing equipment.
Plan and accomplish goals to meet and exceed departmental targets.
Ensure compliance to customer specifications and company requirements.
Ensure that all functions are completed on time and within budget.
Coordinate and manage parts inventory including rental equipment
Calculate and communicate service and repair estimates, identify costs of materials and labor to external and internal customers.
Develop schedules and assignments for service technicians based on priority of services required, quantity of equipment needing repair, and the skill level of the technicians.
Compile operations and personnel records such as timesheets, employee evaluations.
Manage fuel and repair costs for vehicles assigned to the location.
Any other job‑related duties assigned by upper management
Required Skills / Abilities
Excellent managerial and supervisory skills.
Knowledge of equipment repair techniques and procedures.
Excellent communication and interpersonal skills.
High School diploma or equivalent
Good organizational skills
Exceptional customer service skills
Basic computer skills with familiarity of Microsoft Office
Good driving record
Work Environment
Must be able to work safely in a noisy area and work sites
Must be able to lift 25 pounds at times.
Must be able to inspect equipment in a variety of weather conditions.Good vision to inspect repair work.
Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
Position Type and Hours This is a full‑time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Compensation and Benefits
Health Insurance: Highmark
Critical Illness, Accidental, and Hospital Indemnity Plans
Dental and Vision Plans
Company-paid STD & LTD Disability Insurance
Educational and Tuition Reimbursement
Maternity (12 weeks) and Paternity Leave
Employee Assistance Program
Basic & Voluntary Life AD&D
401(k) Retirement Plan: 4% employer match
Paid Time Off (PTO)
Company-provided PPE
Employee discounts on products and services
Networking and professional development opportunities
Location Atlanta office, Buford, GA
Salary $55,000 - $60,000
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Automation Machinery Manufacturing
Equal Opportunity Employer Proof of authorization to work lawfully in the United States is required.
Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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at Kanawha Scales & Systems, LLC.
MTA Weighing Group, a division of Kanawha Scales & Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.
MTA is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.
At MTA, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long‑term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.
We are seeking a
Service Manager
who will supervise the service department of industrial weighing equipment (commercial scales) for our Atlanta office.
This position is responsible for executing the plan to support departmental growth and profitability by supporting customers’ maintenance, repair, & calibration needs in conjunction with supervising service technicians and clerical staff.
Requirements
Manage and perform the installation, maintenance, testing, calibration, troubleshooting, and repair of industrial weighing equipment.
Plan and accomplish goals to meet and exceed departmental targets.
Ensure compliance to customer specifications and company requirements.
Ensure that all functions are completed on time and within budget.
Coordinate and manage parts inventory including rental equipment
Calculate and communicate service and repair estimates, identify costs of materials and labor to external and internal customers.
Develop schedules and assignments for service technicians based on priority of services required, quantity of equipment needing repair, and the skill level of the technicians.
Compile operations and personnel records such as timesheets, employee evaluations.
Manage fuel and repair costs for vehicles assigned to the location.
Any other job‑related duties assigned by upper management
Required Skills / Abilities
Excellent managerial and supervisory skills.
Knowledge of equipment repair techniques and procedures.
Excellent communication and interpersonal skills.
High School diploma or equivalent
Good organizational skills
Exceptional customer service skills
Basic computer skills with familiarity of Microsoft Office
Good driving record
Work Environment
Must be able to work safely in a noisy area and work sites
Must be able to lift 25 pounds at times.
Must be able to inspect equipment in a variety of weather conditions.Good vision to inspect repair work.
Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
Position Type and Hours This is a full‑time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Compensation and Benefits
Health Insurance: Highmark
Critical Illness, Accidental, and Hospital Indemnity Plans
Dental and Vision Plans
Company-paid STD & LTD Disability Insurance
Educational and Tuition Reimbursement
Maternity (12 weeks) and Paternity Leave
Employee Assistance Program
Basic & Voluntary Life AD&D
401(k) Retirement Plan: 4% employer match
Paid Time Off (PTO)
Company-provided PPE
Employee discounts on products and services
Networking and professional development opportunities
Location Atlanta office, Buford, GA
Salary $55,000 - $60,000
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Automation Machinery Manufacturing
Equal Opportunity Employer Proof of authorization to work lawfully in the United States is required.
Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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