Border States Electric
Customer Service Representative
Border States Electric, Minneapolis, Minnesota, United States, 55400
Job Summary
Supports the day?to?day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow?up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development. Responsibilities Works closely with Border States sales and marketing staff to meet and exceed branch sales and gross profit objectives. Obtains orders and provides proactive customer service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow?up on customer inquiries. Provides timely follow?up on customer technical inquiries and requests. Maintains open?order reports, billing block reports and other reports deemed necessary on a consistent basis. Actively participates in the marketing and sale of Border States products and services. Consistently provides responsive, quality service to meet and exceed customer expectations. Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures. Coordinates with the Customer Financial Services staff to resolve customer?billing problems created by errors in pricing, shipping, delivery or other credit areas. Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non?essential Functions
Attends sales meetings and training programs, as required. Might assist with sales meetings and trade shows, as needed. Might develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
Minimum of a two?year business/trade degree preferred or the equivalent in work experience. Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of two years of prior electrical distribution experience preferred. Ability to read, write and speak in English. Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, PowerPoint), Internet, Email and SAP software.
Skills And Abilities
Excellent customer service skills including being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication skills. Ability to effectively plan and organize.
Physical Requirements
Typical day includes a mixture of sitting at a desk, standing, walking, and occasional lifting of objects up to 25 pounds. Requires use of a computer and telephone continuously. No exposure to extreme weather or frequent travel. Benefits
Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Bonuses for achievement of branch and company goals.
Equal Opportunity For All
Its not just the law. Its something weve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free / Smoke Free Workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre?employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing
The MVR check and drug testing will be communicated to the candidate during onboarding and as applicable. Location
Maple Grove, MN Application Deadline
12/26/2025 #J-18808-Ljbffr
Supports the day?to?day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow?up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development. Responsibilities Works closely with Border States sales and marketing staff to meet and exceed branch sales and gross profit objectives. Obtains orders and provides proactive customer service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow?up on customer inquiries. Provides timely follow?up on customer technical inquiries and requests. Maintains open?order reports, billing block reports and other reports deemed necessary on a consistent basis. Actively participates in the marketing and sale of Border States products and services. Consistently provides responsive, quality service to meet and exceed customer expectations. Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures. Coordinates with the Customer Financial Services staff to resolve customer?billing problems created by errors in pricing, shipping, delivery or other credit areas. Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non?essential Functions
Attends sales meetings and training programs, as required. Might assist with sales meetings and trade shows, as needed. Might develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
Minimum of a two?year business/trade degree preferred or the equivalent in work experience. Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of two years of prior electrical distribution experience preferred. Ability to read, write and speak in English. Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, PowerPoint), Internet, Email and SAP software.
Skills And Abilities
Excellent customer service skills including being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication skills. Ability to effectively plan and organize.
Physical Requirements
Typical day includes a mixture of sitting at a desk, standing, walking, and occasional lifting of objects up to 25 pounds. Requires use of a computer and telephone continuously. No exposure to extreme weather or frequent travel. Benefits
Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Bonuses for achievement of branch and company goals.
Equal Opportunity For All
Its not just the law. Its something weve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free / Smoke Free Workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre?employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing
The MVR check and drug testing will be communicated to the candidate during onboarding and as applicable. Location
Maple Grove, MN Application Deadline
12/26/2025 #J-18808-Ljbffr