HCVR Housekeeping Quality Assurance (Full Time; Day Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:

Housekeeping Quality Assurance

DIVISION:

Hotel

DEPARTMENT:

Hotel Housekeeping

GRADE/FLSA STATUS:

H12 - Non-Exempt

BADGE TYPE/COLOR:

Work Permit - Peach

REPORTS TO:

Shift Supervisor, Housekeeping; Dual Rate Supervisor, Housekeeping

SUPERVISES:

NA

JOB SUMMARY:

Your role is crucial in maintaining the high standards of our hotel. You will be responsible for inspecting the quality of work performed by Hotel Housekeeping Team Members, and ensuring it meets the standards set by the Hotel Housekeeping Management.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for leading, examining, and inspecting the quality of work performed by assigned personnel, ensuring that all rooms meet Hotel Housekeeping Management safety, cleanliness, and productivity standards

Perform the duties of both the Room Attendant and Houseperson as needed and serve as a role model

Assist the Shift Supervisor by recommending strategies for the day-to-day supervision of Room Attendants and Housepersons

Support the team by assigning daily tasks, maintaining cleanliness standards, and supervising their performance. Provide timely feedback and develop Team Members with a consistent, approachable demeanor, clearly articulating expectations. Offer direction and support to ensure Team Members achieve departmental goals and effectively complete housekeeping tasks

Demonstrate high levels of guest service skills consistently and delight our guests with outstanding resort-level service

Adhere to all regulatory, company, and department policies and procedures in an ethical manner

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

*Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire

MINIMUM QUALIFICATIONS

A high school diploma or GED is required

One year of experience in housekeeping is required

Must demonstrate the following essential knowledge and skills:

Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills

Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device

Must be a self-starter; must work without close supervision, and possess an ability to handle multiple priorities in a fast-paced environment

Neat, professional appearance with excellent personal hygiene

*Knowledge of hotel and housekeeping computer systems and programs

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

Must be able to stoop, bend, reach, kneel, twist, grip items, work in small, shared office spaces, and walk and stand for long periods

Must be able to respond to visual and aural cues and read, write, speak, and understand English

Must be able to lift up to 50 pounds and carry 5 pounds

Must be able to work around dogs/pets

Must be able to work with various chemicals

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to change the above job description whenever necessary. 10.24.24

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