Healthcare Outcomes Performance Co. (HOPCo)
Med Office Scheduler I - Call Center- Bilingual Spanish
Healthcare Outcomes Performance Co. (HOPCo), Wellington, Alabama, United States
Med Office Scheduler I – Call Center (Bilingual Spanish)
Healthcare Outcomes Performance Co. (HOPCo)
Location:
Center for Bone & Joint Surgery of the Palm Beaches – multi‑location medical practice serving the Palm Beaches area.
The Center is committed to diagnosing and treating injuries and diseases of the musculoskeletal system, staffed by highly trained orthopedic surgeons. Our campus features on‑site X‑ray, MRI, physical therapy, and aquatic therapy.
Essential Functions
Schedule clinic appointments, including consultations and follow‑up visits, utilizing the EMR and scheduling tool.
Collect all pertinent demographic, insurance, and medical information.
Use the scheduling tool and referral system to set patient appointments.
Confirm patient eligibility with the insurance plan at the time of scheduling.
Answer and resolve all incoming calls and requests in a timely and accurate manner.
Communicate with supervisor and/or leads about potential patient concerns.
Triage and relay necessary messages to appropriate staff members.
Ensure strict confidentiality of all health records and member information in accordance with HIPAA guidelines.
Perform other duties as assigned.
Benefits
Competitive Health & Welfare Benefits
Monthly $43 stipend toward ancillary benefits
HSA with qualifying HDHP plans and company match
401(k) plan after 6 months of service with company match (includes part‑time employees)
Employee Assistance Program available 24/7
Paid Time Off and Paid Holidays
Mileage reimbursement
and more...
Additional Details Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Health Care Provider (Industry: Hospitals and Health Care)
#J-18808-Ljbffr
Location:
Center for Bone & Joint Surgery of the Palm Beaches – multi‑location medical practice serving the Palm Beaches area.
The Center is committed to diagnosing and treating injuries and diseases of the musculoskeletal system, staffed by highly trained orthopedic surgeons. Our campus features on‑site X‑ray, MRI, physical therapy, and aquatic therapy.
Essential Functions
Schedule clinic appointments, including consultations and follow‑up visits, utilizing the EMR and scheduling tool.
Collect all pertinent demographic, insurance, and medical information.
Use the scheduling tool and referral system to set patient appointments.
Confirm patient eligibility with the insurance plan at the time of scheduling.
Answer and resolve all incoming calls and requests in a timely and accurate manner.
Communicate with supervisor and/or leads about potential patient concerns.
Triage and relay necessary messages to appropriate staff members.
Ensure strict confidentiality of all health records and member information in accordance with HIPAA guidelines.
Perform other duties as assigned.
Benefits
Competitive Health & Welfare Benefits
Monthly $43 stipend toward ancillary benefits
HSA with qualifying HDHP plans and company match
401(k) plan after 6 months of service with company match (includes part‑time employees)
Employee Assistance Program available 24/7
Paid Time Off and Paid Holidays
Mileage reimbursement
and more...
Additional Details Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Health Care Provider (Industry: Hospitals and Health Care)
#J-18808-Ljbffr