Healthcare Outcomes Performance Co. (HOPCo)
Medical Office Scheduler I
Healthcare Outcomes Performance Co. (HOPCo), Phoenix, Arizona, United States, 85003
Join to apply for the
Medical Office Scheduler I
role at
Healthcare Outcomes Performance Co. (HOPCo) .
We are looking for a highly organized and customer‑oriented individual to schedule clinic appointments, manage patient demographic and insurance data, and ensure compliance with HIPAA guidelines.
Minimum Qualifications
Minimum 1 year of experience in the healthcare field; previous call center experience preferred.
Excellent organizational skills and strong customer‑service orientation with a background in computers and data entry.
Knowledge of medical terminology and insurance plans.
Essential Functions
Schedule clinic appointments—including consultations and follow‑up visits—using the EMR and scheduling tool.
Collect all pertinent demographic, insurance, and medical information.
Utilize scheduling tools and referral system to schedule patient appointments.
Confirm patient eligibility with insurance at the time the appointment is scheduled.
Process referrals, contact patients to schedule appointments, and import referral/documents into the patient’s chart.
Answer and resolve all incoming calls and requests in a timely and accurate manner.
Communicate with supervisors and leads about potential patient concerns.
Triage and relay necessary messages to appropriate staff members.
Participate in the daily operations of processing patient appointment requests as a team alongside the pre‑registration team.
Ensure strict confidentiality of all health records and member information.
Meet HIPAA guidelines.
Benefits
Competitive Health & Wellness benefits.
HSA with qualifying HDHP plans and company match.
401(k) plan after 6 months of service with company match (Part‑time employees included).
Employee Assistance Program available 24/7.
Employee Appreciation Days.
Employee Wellness Events.
Seniority level Entry level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr
Medical Office Scheduler I
role at
Healthcare Outcomes Performance Co. (HOPCo) .
We are looking for a highly organized and customer‑oriented individual to schedule clinic appointments, manage patient demographic and insurance data, and ensure compliance with HIPAA guidelines.
Minimum Qualifications
Minimum 1 year of experience in the healthcare field; previous call center experience preferred.
Excellent organizational skills and strong customer‑service orientation with a background in computers and data entry.
Knowledge of medical terminology and insurance plans.
Essential Functions
Schedule clinic appointments—including consultations and follow‑up visits—using the EMR and scheduling tool.
Collect all pertinent demographic, insurance, and medical information.
Utilize scheduling tools and referral system to schedule patient appointments.
Confirm patient eligibility with insurance at the time the appointment is scheduled.
Process referrals, contact patients to schedule appointments, and import referral/documents into the patient’s chart.
Answer and resolve all incoming calls and requests in a timely and accurate manner.
Communicate with supervisors and leads about potential patient concerns.
Triage and relay necessary messages to appropriate staff members.
Participate in the daily operations of processing patient appointment requests as a team alongside the pre‑registration team.
Ensure strict confidentiality of all health records and member information.
Meet HIPAA guidelines.
Benefits
Competitive Health & Wellness benefits.
HSA with qualifying HDHP plans and company match.
401(k) plan after 6 months of service with company match (Part‑time employees included).
Employee Assistance Program available 24/7.
Employee Appreciation Days.
Employee Wellness Events.
Seniority level Entry level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr