David's Bridal
Alterations Customer Service Representative
David's Bridal, Kansas City, Missouri, United States, 64101
Alterations Customer Service Representative – David's Bridal
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Alterations Customer Service Representative
role at
David's Bridal .
About the Role At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.
Key Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely and adapt style to suit customers by problem‑solving, excellent phone skills, and conflict resolution.
Use all systems to manage customer flow and deliver a five‑star customer experience.
Meet all service vows, including Prepare, Welcome, Meet Needs & Be There for all customers, completing all operational checklist tasks and meeting customers’ emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of Five‑Star Customer Service; proactively address concerns with confidence and know when to elevate and partner with leadership.
Explain how alterations can play an important role in perfecting the dress for the event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered, steamed, or pressed to verify pristine condition before final delivery to the customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups, and first quality standards for all merchandise.
Support all cash‑wrap behaviors and processes transactions with accuracy to make customers feel celebrated.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved independently.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects, climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and stand; move throughout the store; and talk to and hear customers.
Manual dexterity required for non‑selling responsibilities, such as use of POS terminals, counting money, steaming garments, accessing computers, and handling telephone calls.
Manual dexterity required for sewing and performing fittings to David’s Bridal standards, as needed.
Ability to lift or move up to 10 pounds.
Must be able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer, electronic devices, and phones for long periods.
Education & Credentials
High school diploma or equivalent degree.
1–2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with a computerized POS (Point of Sale) system.
Benefits
Rewarding environment and competitive pay.
Team bonus.
Dayforce Wallet – Get Paid Early.
Generous team‑member discount after first pay period.
Vision care.
Supplemental insurances – critical illness, hospital indemnity, and accidental injury.
401(k) program.
Discount for identity theft protection.
Discounts for home and auto insurance.
Discounts for mobile.
Legal benefits (MetLife Hyatt Legal Plans).
Pet insurance.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Industries
Retail
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
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Alterations Customer Service Representative
role at
David's Bridal .
About the Role At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.
Key Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely and adapt style to suit customers by problem‑solving, excellent phone skills, and conflict resolution.
Use all systems to manage customer flow and deliver a five‑star customer experience.
Meet all service vows, including Prepare, Welcome, Meet Needs & Be There for all customers, completing all operational checklist tasks and meeting customers’ emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of Five‑Star Customer Service; proactively address concerns with confidence and know when to elevate and partner with leadership.
Explain how alterations can play an important role in perfecting the dress for the event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered, steamed, or pressed to verify pristine condition before final delivery to the customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups, and first quality standards for all merchandise.
Support all cash‑wrap behaviors and processes transactions with accuracy to make customers feel celebrated.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved independently.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects, climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and stand; move throughout the store; and talk to and hear customers.
Manual dexterity required for non‑selling responsibilities, such as use of POS terminals, counting money, steaming garments, accessing computers, and handling telephone calls.
Manual dexterity required for sewing and performing fittings to David’s Bridal standards, as needed.
Ability to lift or move up to 10 pounds.
Must be able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer, electronic devices, and phones for long periods.
Education & Credentials
High school diploma or equivalent degree.
1–2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with a computerized POS (Point of Sale) system.
Benefits
Rewarding environment and competitive pay.
Team bonus.
Dayforce Wallet – Get Paid Early.
Generous team‑member discount after first pay period.
Vision care.
Supplemental insurances – critical illness, hospital indemnity, and accidental injury.
401(k) program.
Discount for identity theft protection.
Discounts for home and auto insurance.
Discounts for mobile.
Legal benefits (MetLife Hyatt Legal Plans).
Pet insurance.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Industries
Retail
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
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