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TWO MEN AND A TRUCK®

Customer Service Representative

TWO MEN AND A TRUCK®, Fraser, Michigan, United States, 48026

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Customer Service Representative

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TWO MEN AND A TRUCK®

We are hiring enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self‑starting and enjoy a fast‑paced work environment.

What We Offer

Average earning potential: $45,000 - $55,000 annually (includes base pay, bonuses, and incentives!)

Commission-based incentives: average $6,000 - $10,000 per year

Monthly bonus opportunities: average $100 - $300+ monthly

Paid Time Off

Benefits: dental and optical available

401(k) with company match

Responsibilities

Provide outstanding customer service on all calls and web leads

Recommend and sell solutions according to customer's needs for moving services, boxes, supplies and equipment by asking open ended and probing questions

Enter, schedule and coordinate customer moves

Prepare and accurately complete all required paperwork

Follow‑up with customers post‑move to ensure satisfaction

Proactively resolve customer concerns, complaints or customer service issues

May participate in other sales, marketing and networking activities in addition to charitable move coordination

Requirements Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast‑paced environment and able to adapt quickly to changing priorities.

High school diploma or general education degree (GED)

A minimum of 6 months - 1 year of sales and/or customer service experience

Excellent customer service skills

Demonstrated understanding and application of effective sales strategies and techniques

Ability to multi‑task and stay organized

Strong team player who works productively with a wide range of people and personalities

Basic computer literacy and intermediate typing skills

Clean driving record

Ability to pass a background check and drug test

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Fraser, Michigan. The employer at this location is Pacwell, Inc.

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