Ultimate Staffing
Business Solutions Manager at Ultimate Staffing
Pay
$22-$25/HR DOE Location
Englewood CO, 80112 Term
Temporary - January 19th - March 20th Key Responsibilities
Conduct
outbound outreach
(email and phone) to eligible participants to: Remind them of upcoming and active survey deadlines Encourage survey initiation and completion Reinforce the value and benefits of participation Use
approved outreach scripts and templates
to ensure consistent and professional communication. Personalize outreach based on customer type, survey stage, and prior interactions (where guidance is provided). Follow-Ups & Submission Tracking Perform
systematic follow-ups
with: Customers who have not started their submission Customers with partially completed or stalled submissions Track outreach attempts, responses, and outcomes in the designated tracking tool or CRM. Escalate high-risk or high-value accounts (e.g., key specialties, large groups) per defined criteria. Submission Support & Coordination Answer
basic, non-technical questions
related to: Survey timelines and deadlines Submission process and next steps Where to find help resources or documentation Route
technical, data, or product-related questions
to the appropriate internal teams (Data Ops, Product, Support) using defined escalation paths. Coordinate closely with internal stakeholders to ensure timely resolution and follow-up with customers. Maintain accurate records of: Customer responses Submission progress indicators Provide
daily or weekly status summaries
including: Number of contacts made Follow-ups completed Conversions to started or completed submissions Key blockers or recurring customer concerns Process Adherence & Quality Follow established
data privacy, compliance, and communication guidelines . Ensure customer interactions align with brand tone and customer-centric principles. Identify common friction points in outreach or submission and share feedback with the core team. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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$22-$25/HR DOE Location
Englewood CO, 80112 Term
Temporary - January 19th - March 20th Key Responsibilities
Conduct
outbound outreach
(email and phone) to eligible participants to: Remind them of upcoming and active survey deadlines Encourage survey initiation and completion Reinforce the value and benefits of participation Use
approved outreach scripts and templates
to ensure consistent and professional communication. Personalize outreach based on customer type, survey stage, and prior interactions (where guidance is provided). Follow-Ups & Submission Tracking Perform
systematic follow-ups
with: Customers who have not started their submission Customers with partially completed or stalled submissions Track outreach attempts, responses, and outcomes in the designated tracking tool or CRM. Escalate high-risk or high-value accounts (e.g., key specialties, large groups) per defined criteria. Submission Support & Coordination Answer
basic, non-technical questions
related to: Survey timelines and deadlines Submission process and next steps Where to find help resources or documentation Route
technical, data, or product-related questions
to the appropriate internal teams (Data Ops, Product, Support) using defined escalation paths. Coordinate closely with internal stakeholders to ensure timely resolution and follow-up with customers. Maintain accurate records of: Customer responses Submission progress indicators Provide
daily or weekly status summaries
including: Number of contacts made Follow-ups completed Conversions to started or completed submissions Key blockers or recurring customer concerns Process Adherence & Quality Follow established
data privacy, compliance, and communication guidelines . Ensure customer interactions align with brand tone and customer-centric principles. Identify common friction points in outreach or submission and share feedback with the core team. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
#J-18808-Ljbffr