GXO Logistics, Inc.
Production Technician Supervisor - 1st Shift - Travel
GXO Logistics, Inc., Council Bluffs, Iowa, us, 51502
Production Technician Supervisor – Job Description
Job Summary Supervise personnel, research data, provide recommendations, and work directly with customers to provide support and resolve issues. Work 1st Shift, Monday‑Friday, 8:00 am – 5:00 pm.
Key Responsibilities
Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.
Audit daily order processes to ensure all orders are sent to each site.
Monitor and report all errors for performance tracking.
Work creatively with the Inventory Control team, Transportation department, and warehouse sites on service resolutions.
Oversee service provider performance and engage providers for service improvement.
Communicate order changes with warehouses and coordinate shipment schedules.
Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department.
Travel Requirements
Ability to travel up to 75% of the time.
Must possess a REAL ID‑compliant driver’s license or passport to comply with federal travel regulations.
Familiarity with and ability to comply with TSA security procedures.
Ability to travel domestically via road, rail, and air as required for the role and pursuant to company travel and expense requirements.
Required Qualifications
2 years of relevant work experience.
Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel.
Preferred Qualifications
Associate degree in Transportation or Business.
2 years of experience in customer service, distribution, or logistics in a manufacturing environment.
2 years of experience in transportation and operations.
Availability to work extended hours as needed, which may include early mornings, evenings, and weekends.
Capacity to quickly learn and achieve proficiency in new software applications.
Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for the intended audience.
Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures.
Ability to perform complex analyses of data, processes, policies, procedures, and systems; experience producing unambiguous, comprehensive, and accurate interpretations.
Compensation and Benefits We offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, vision), 401(k), life insurance, disability, and more.
Additional Information GXO is proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA, and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.
Disclaimer:
The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside their normal responsibilities from time to time. Review GXO's candidate privacy statement here.
Seniority Level: Mid‑Senior Employment Type: Full‑time Job Function: Management and Manufacturing Industries: Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr
Job Summary Supervise personnel, research data, provide recommendations, and work directly with customers to provide support and resolve issues. Work 1st Shift, Monday‑Friday, 8:00 am – 5:00 pm.
Key Responsibilities
Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.
Audit daily order processes to ensure all orders are sent to each site.
Monitor and report all errors for performance tracking.
Work creatively with the Inventory Control team, Transportation department, and warehouse sites on service resolutions.
Oversee service provider performance and engage providers for service improvement.
Communicate order changes with warehouses and coordinate shipment schedules.
Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department.
Travel Requirements
Ability to travel up to 75% of the time.
Must possess a REAL ID‑compliant driver’s license or passport to comply with federal travel regulations.
Familiarity with and ability to comply with TSA security procedures.
Ability to travel domestically via road, rail, and air as required for the role and pursuant to company travel and expense requirements.
Required Qualifications
2 years of relevant work experience.
Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel.
Preferred Qualifications
Associate degree in Transportation or Business.
2 years of experience in customer service, distribution, or logistics in a manufacturing environment.
2 years of experience in transportation and operations.
Availability to work extended hours as needed, which may include early mornings, evenings, and weekends.
Capacity to quickly learn and achieve proficiency in new software applications.
Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for the intended audience.
Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures.
Ability to perform complex analyses of data, processes, policies, procedures, and systems; experience producing unambiguous, comprehensive, and accurate interpretations.
Compensation and Benefits We offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, vision), 401(k), life insurance, disability, and more.
Additional Information GXO is proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA, and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.
Disclaimer:
The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside their normal responsibilities from time to time. Review GXO's candidate privacy statement here.
Seniority Level: Mid‑Senior Employment Type: Full‑time Job Function: Management and Manufacturing Industries: Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr