The Dollywood Company
Front Desk Host - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
The Dollywood Company, Mountain City, Tennessee, United States, 37683
Front Desk Host – Dollywood's HeartSong Lodge & Resort – Full Time Year Round
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see – it’s a difference you can feel. We are seeking a Front Desk Host who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Front Desk Host will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Welcomes guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay
Enters data into computer, including some minor accounting functions
Registers guests in and out of the conference center/resort
Establishes and secures proper guest credit. Handles any billing questions and inquiries
Utilizes customer service skills to help solve guest-related problems within scope of authority
Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly
Makes hospitality calls for new arrivals nightly
Performs all accounting duties including posting charges, account settlements, and shift closing
Maintains the front lobby area, ensuring cleanliness at all times
Coordinates guest recreation as needed. Assists Conference Planning staff as needed
Maintains accurate daily event information
Maintains daily posting of event sheet
Maintains supply of informational brochures, flyers, and maps
Maintains current knowledge of events in the area, points of interest, and services in the area
Comprehensive knowledge to the park hours and special events
Management reserves the right to change and/or add to these duties at any time.
Education and Experience Required
Basic computer knowledge and usage preferred
At least six (6) months directly related front desk experience required
Previous experience in a hospitality environment strongly preferred
High school diploma or equivalent
Must be at least 18 years of age
Must be able to successfully pass a background check and drug screen
Knowledge, Skills, and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced, dynamic environment
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to add, subtract, multiply and divide with accuracy
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to lift at least 25 lbs
Able to stand majority of the shift
Equal Opportunity Employment The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
#J-18808-Ljbffr
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see – it’s a difference you can feel. We are seeking a Front Desk Host who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Front Desk Host will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Welcomes guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay
Enters data into computer, including some minor accounting functions
Registers guests in and out of the conference center/resort
Establishes and secures proper guest credit. Handles any billing questions and inquiries
Utilizes customer service skills to help solve guest-related problems within scope of authority
Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly
Makes hospitality calls for new arrivals nightly
Performs all accounting duties including posting charges, account settlements, and shift closing
Maintains the front lobby area, ensuring cleanliness at all times
Coordinates guest recreation as needed. Assists Conference Planning staff as needed
Maintains accurate daily event information
Maintains daily posting of event sheet
Maintains supply of informational brochures, flyers, and maps
Maintains current knowledge of events in the area, points of interest, and services in the area
Comprehensive knowledge to the park hours and special events
Management reserves the right to change and/or add to these duties at any time.
Education and Experience Required
Basic computer knowledge and usage preferred
At least six (6) months directly related front desk experience required
Previous experience in a hospitality environment strongly preferred
High school diploma or equivalent
Must be at least 18 years of age
Must be able to successfully pass a background check and drug screen
Knowledge, Skills, and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced, dynamic environment
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to add, subtract, multiply and divide with accuracy
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to lift at least 25 lbs
Able to stand majority of the shift
Equal Opportunity Employment The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
#J-18808-Ljbffr