The Dollywood Company
Bell and Valet Attendant - Dollywood's HeartSong Lodge & Resort - Part Time Year
The Dollywood Company, Mountain City, Tennessee, United States, 37683
Bell and Valet Attendant - Dollywood's HeartSong Lodge & Resort - Part Time Year Round
Join to apply for the Bell and Valet Attendant role at The Dollywood Company.
About Dollywood Parks & Resorts At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Summary Of Essential Functions And Responsibilities
Greets all guests in an upbeat and positive manner, using guests’ name when possible and recognizing VIP guests
Opens car doors for guests arriving and/or departing and assists guests stepping in and out of their vehicle and with their luggage or bags
Opens front doors for all arriving and departing individuals and greets appropriately
Assists guests with luggage and familiarizes them with their room and the conference center
Personalizes each guest interaction while providing directions or assistance to in‑house guests
Delivers all messages, packages and amenities promptly and accurately
Maintains an orderly and clean luggage storage room, lobby and front entrance
Remains in the lobby ready to assist guests and co‑workers at any time with any requests or concerns they may have
Acquires all necessary arrival and departure information from the Front Desk
Safely parks and retrieves guest cars and ensures key security standards are followed
Communicates check‑in venue and hotel information to guests
Be knowledgeable of park information
Provides guests with transportation to local areas as requested
Assists guests with luggage and baggage handling
Maintains safety conditions at all times and observes areas of responsibility for safety hazards
Reports any suspicious behavior or people to Assistant Bell Captain, Bell Captain, Front Office Manager, MOD or Security immediately
Education And Experience Required
Requires basic employment skills in clerical, service, or manual areas
A valid driver’s license and clean driving record is required
Basic computer knowledge and usage preferred
Customer Service experience required
Must be able to successfully pass a background check and drug screen
Knowledge, Skills, And Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a 'team' work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
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About Dollywood Parks & Resorts At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Summary Of Essential Functions And Responsibilities
Greets all guests in an upbeat and positive manner, using guests’ name when possible and recognizing VIP guests
Opens car doors for guests arriving and/or departing and assists guests stepping in and out of their vehicle and with their luggage or bags
Opens front doors for all arriving and departing individuals and greets appropriately
Assists guests with luggage and familiarizes them with their room and the conference center
Personalizes each guest interaction while providing directions or assistance to in‑house guests
Delivers all messages, packages and amenities promptly and accurately
Maintains an orderly and clean luggage storage room, lobby and front entrance
Remains in the lobby ready to assist guests and co‑workers at any time with any requests or concerns they may have
Acquires all necessary arrival and departure information from the Front Desk
Safely parks and retrieves guest cars and ensures key security standards are followed
Communicates check‑in venue and hotel information to guests
Be knowledgeable of park information
Provides guests with transportation to local areas as requested
Assists guests with luggage and baggage handling
Maintains safety conditions at all times and observes areas of responsibility for safety hazards
Reports any suspicious behavior or people to Assistant Bell Captain, Bell Captain, Front Office Manager, MOD or Security immediately
Education And Experience Required
Requires basic employment skills in clerical, service, or manual areas
A valid driver’s license and clean driving record is required
Basic computer knowledge and usage preferred
Customer Service experience required
Must be able to successfully pass a background check and drug screen
Knowledge, Skills, And Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a 'team' work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
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