Allied Staff Augmentation Partners, Inc. ( ASAP, Inc. )
IT Technician
Allied Staff Augmentation Partners, Inc. ( ASAP, Inc. ), Moncks Corner, South Carolina, United States, 29461
Schedule:
Full-time, onsite only (no remote or hybrid)
Contract Duration:
Through December 1, 2026
On-Call Requirement:
Participation in a scheduled 24/7 on-call rotation
No C2C Inquiries!
Position Overview: ASAP is hiring on behalf of our client
for an IT Technician to join the Technology Service Desk team within a large utility organization in South Carolina. This role provides hands‑on hardware and software support to internal users while ensuring the reliability of desktop systems, mobile devices, and related technology equipment. The ideal candidate will bring strong customer service skills, solid technical troubleshooting ability, and a willingness to work onsite in a fast‑paced support environment.
Key Responsibilities:
Provide Tier 1–2 support for hardware, software, and general computer system issues via phone, ticketing system, and in‑person assistance
Diagnose and resolve problems involving Windows operating systems, Microsoft 365 applications, network connectivity, printers, and mobile devices
Install, configure, reimage, and test PCs, laptops, and peripheral equipment
Troubleshoot and maintain printers, including break/fix tasks
Support mobile devices and assist with account setup, MFA resets, and application access
Perform user account administration through Active Directory and Microsoft 365
Maintain and update hardware and software inventory records
Document issues, troubleshooting steps, and resolutions in the service desk system
Respond to escalated issues and provide clear communication to end users
Participate in a rotating on‑call schedule to provide after‑hours support
Required Skills & Experience:
1–3+ years of experience in IT Support, Help Desk, or Desktop Support
Strong customer service and communication skills
Hands‑on experience troubleshooting Windows OS, software applications, and computer hardware
Experience with printer setup, troubleshooting, and break/fix repair
Working knowledge of Active Directory and Microsoft 365
Ability to diagnose basic networking issues (DNS, IP address, connectivity problems)
Familiarity with imaging, reimaging, or configuring PCs
Ability to work independently in an onsite environment
Strong attention to detail and ability to follow documented procedures
Preferred Qualifications:
Experience providing both remote and onsite support
Prior participation in an on‑call rotation
Experience with ticketing systems
Basic understanding of mobile device support
CompTIA A+, Network+, or similar certifications (not required but a plus)
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Utilities
Benefits
Medical insurance
Vision insurance
401(k)
Disability insurance
#J-18808-Ljbffr
Full-time, onsite only (no remote or hybrid)
Contract Duration:
Through December 1, 2026
On-Call Requirement:
Participation in a scheduled 24/7 on-call rotation
No C2C Inquiries!
Position Overview: ASAP is hiring on behalf of our client
for an IT Technician to join the Technology Service Desk team within a large utility organization in South Carolina. This role provides hands‑on hardware and software support to internal users while ensuring the reliability of desktop systems, mobile devices, and related technology equipment. The ideal candidate will bring strong customer service skills, solid technical troubleshooting ability, and a willingness to work onsite in a fast‑paced support environment.
Key Responsibilities:
Provide Tier 1–2 support for hardware, software, and general computer system issues via phone, ticketing system, and in‑person assistance
Diagnose and resolve problems involving Windows operating systems, Microsoft 365 applications, network connectivity, printers, and mobile devices
Install, configure, reimage, and test PCs, laptops, and peripheral equipment
Troubleshoot and maintain printers, including break/fix tasks
Support mobile devices and assist with account setup, MFA resets, and application access
Perform user account administration through Active Directory and Microsoft 365
Maintain and update hardware and software inventory records
Document issues, troubleshooting steps, and resolutions in the service desk system
Respond to escalated issues and provide clear communication to end users
Participate in a rotating on‑call schedule to provide after‑hours support
Required Skills & Experience:
1–3+ years of experience in IT Support, Help Desk, or Desktop Support
Strong customer service and communication skills
Hands‑on experience troubleshooting Windows OS, software applications, and computer hardware
Experience with printer setup, troubleshooting, and break/fix repair
Working knowledge of Active Directory and Microsoft 365
Ability to diagnose basic networking issues (DNS, IP address, connectivity problems)
Familiarity with imaging, reimaging, or configuring PCs
Ability to work independently in an onsite environment
Strong attention to detail and ability to follow documented procedures
Preferred Qualifications:
Experience providing both remote and onsite support
Prior participation in an on‑call rotation
Experience with ticketing systems
Basic understanding of mobile device support
CompTIA A+, Network+, or similar certifications (not required but a plus)
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Utilities
Benefits
Medical insurance
Vision insurance
401(k)
Disability insurance
#J-18808-Ljbffr