TERREPOWER
Responsibilities
Serves as an escalation point for complex IT issues, providing advanced troubleshooting and resolution.
Cross-trains on telephone systems, hardware, and application software within the IT environment.
Identifies and recommends hardware and software solutions to meet business and user requirements.
Installs, configures, and maintains hardware, peripheral components, and enterprise software.
Deploys and manages operating systems, networking components, and enterprise applications.
Assists in developing, testing, and implementing software applications for business operations.
Monitors system performance, identifies security risks, and ensures compliance with security best practices.
Provides technical guidance in analyzing user needs and implementing effective IT solutions.
Collaborates with IT leadership on infrastructure projects, including system upgrades and cloud migrations.
Supports IT security initiatives, including user access controls, data protection, and vulnerability assessments.
Provides phone, in-person, and virtual support to end-users, ensuring a high level of service.
Coordinates activities with network services, information systems, and cybersecurity teams.
Maintains documentation of IT systems, processes, and configurations.
Mentors and supports junior IT technicians, providing training and guidance.
Manages and assigns IT service tickets, ensuring timely resolution and adherence to SLAs.
Monitors ticket queues, follows up with responsible teams, and escalates issues as needed to ensure SLA compliance.
Generates reports on ticket trends, resolution times, and performance metrics to support continuous improvement.
Performs other duties as assigned.
Minimum Qualifications
Minimum 5 years of knowledge and experience with Windows OS, Servers (hardware, software), Mac OS/iOS/Android OS Support
Minimum 5 years of working knowledge of Active Directory
Minimum 5 years of experience with help desk support
Minimum 5 years of MS Office 365 productivity suite products (Excel, Word, PowerPoint)
Minimum 5 years of experience with Network Infrastructure
BS in Information Systems, Computer Science or equivalent experience
Certifications such as CompTIA A+, Network+, Security+, Microsoft (MCSA, MCSE), or Cisco (CCNA, CCNP) are highly desirable.
Experience working in an enterprise IT environment with a focus on security and compliance.
Leadership experience, including mentoring junior IT staff and managing IT projects
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Serves as an escalation point for complex IT issues, providing advanced troubleshooting and resolution.
Cross-trains on telephone systems, hardware, and application software within the IT environment.
Identifies and recommends hardware and software solutions to meet business and user requirements.
Installs, configures, and maintains hardware, peripheral components, and enterprise software.
Deploys and manages operating systems, networking components, and enterprise applications.
Assists in developing, testing, and implementing software applications for business operations.
Monitors system performance, identifies security risks, and ensures compliance with security best practices.
Provides technical guidance in analyzing user needs and implementing effective IT solutions.
Collaborates with IT leadership on infrastructure projects, including system upgrades and cloud migrations.
Supports IT security initiatives, including user access controls, data protection, and vulnerability assessments.
Provides phone, in-person, and virtual support to end-users, ensuring a high level of service.
Coordinates activities with network services, information systems, and cybersecurity teams.
Maintains documentation of IT systems, processes, and configurations.
Mentors and supports junior IT technicians, providing training and guidance.
Manages and assigns IT service tickets, ensuring timely resolution and adherence to SLAs.
Monitors ticket queues, follows up with responsible teams, and escalates issues as needed to ensure SLA compliance.
Generates reports on ticket trends, resolution times, and performance metrics to support continuous improvement.
Performs other duties as assigned.
Minimum Qualifications
Minimum 5 years of knowledge and experience with Windows OS, Servers (hardware, software), Mac OS/iOS/Android OS Support
Minimum 5 years of working knowledge of Active Directory
Minimum 5 years of experience with help desk support
Minimum 5 years of MS Office 365 productivity suite products (Excel, Word, PowerPoint)
Minimum 5 years of experience with Network Infrastructure
BS in Information Systems, Computer Science or equivalent experience
Certifications such as CompTIA A+, Network+, Security+, Microsoft (MCSA, MCSE), or Cisco (CCNA, CCNP) are highly desirable.
Experience working in an enterprise IT environment with a focus on security and compliance.
Leadership experience, including mentoring junior IT staff and managing IT projects
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