Walgreens
Pharmacy Customer Service Associate
Walgreens - Daphne, Alabama, United States, 36526
Work at Walgreens
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Overview
Pharmacy Customer Service Associate
Walgreens 1637917BR 3025 US HIGHWAY 98, DAPHNE, AL, 36526 Job Description
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customers and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information. Fills prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner. Assists and supports Pharmacy Department on inventory management activities. Ensures compliance with state and local laws regarding regulated products. Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Assists with separation of food items and product placement. Has working knowledge of store systems and store equipment. Provides customer service in the photo area. Assumes web pick-up responsibilities. Assists with exterior and interior maintenance. Complies with all company policies and procedures. Completes special assignments and other tasks. Training & Personal Development Earns and maintains PTCB certification. Attends training and completes PPLs. External Basic Qualifications Must be fluent in reading, writing, and speaking English. Requires willingness to work flexible schedule. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Prefer good math skills. Prefer good computer skills. Prefer the knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit
jobs.walgreens.com/benefits . Employment Type: Part-time Job Function: Retail Store: 05606-DAPHNE AL Common Location: 3025 US HIGHWAY 98, DAPHNE, AL, 36526-04627-05606-S Pay Type: Hourly Start Rate: 16 Max Rate: 18
Walgreens 1637917BR 3025 US HIGHWAY 98, DAPHNE, AL, 36526 Job Description
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customers and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information. Fills prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner. Assists and supports Pharmacy Department on inventory management activities. Ensures compliance with state and local laws regarding regulated products. Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Assists with separation of food items and product placement. Has working knowledge of store systems and store equipment. Provides customer service in the photo area. Assumes web pick-up responsibilities. Assists with exterior and interior maintenance. Complies with all company policies and procedures. Completes special assignments and other tasks. Training & Personal Development Earns and maintains PTCB certification. Attends training and completes PPLs. External Basic Qualifications Must be fluent in reading, writing, and speaking English. Requires willingness to work flexible schedule. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Prefer good math skills. Prefer good computer skills. Prefer the knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit
jobs.walgreens.com/benefits . Employment Type: Part-time Job Function: Retail Store: 05606-DAPHNE AL Common Location: 3025 US HIGHWAY 98, DAPHNE, AL, 36526-04627-05606-S Pay Type: Hourly Start Rate: 16 Max Rate: 18