Call Center Representative

Insight Global is hiring Call Center Representatives for our client, a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast‑paced contact center environment. The ideal candidate will be available to work either 2nd or 3rd shift with weekend and holiday availability.

Responsibilities

Respond to customer inquiries with professionalism and accuracy

Recommend solutions and document interactions

Escalate complex issues appropriately

Stay updated on policies and procedures

Ensure compliance with regulations

Maintain excellent attendance and shift adherence

Communicate clearly and empathetically

Embrace feedback and multitask effectively

This is a 12‑month contract‑to‑hire position with an hourly pay of $30/hr.

Required Skills and Experience

High School Diploma, GED, or equivalent required.

Minimum 5 years of customer/client service experience in a contact center or financial services.

Nice to Have Skills and Experience

Experience in the banking or financial industry.

5+ years of client service experience.

Associate degree or higher.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Customer Service

Industries

Financial Services and Telephone Call Centers

Benefits

Medical insurance

Vision insurance

401(k)

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