Empire State Development
Program Associate, Tourism Operations
Empire State Development, Albany, New York, United States
Program Associate, Tourism Operations
Join to apply for the Program Associate, Tourism Operations role at Empire State Development.
Base Pay Range $63,000.00/yr - $68,000.00/yr
Seniority Level Entry level
Employment Type Full-time
Job Function General Business
Industries Economic Programs
Responsibilities
Assist with oversight of warehouse printed and promotional collateral, including tracking, shipping, order fulfillment and auditing of inventory.
Assist with maintenance of the I LOVE NY call center and Interactive Voice Response (IVR) voicemail system.
Assist in the coordination of the Path Through History (PTH) heritage tourism program, including coordinating nominations for PTH sites and facilitating the distribution of promotional materials for PTH weekend events.
Assist in the coordination and execution of other segment tourism programming including I LOVE NY LGBTQ, Accessible NY and Black Travel, including monitoring shared inboxes and updating event calendars.
Support the digital team on approvals and updates for website listings and accounts on iloveny.com.
Assist in the approval of I LOVE NY Must-See destination nominations and designations.
Conduct outreach to the tourism industry to assist with data collection and maintain contact databases.
Coordinate responses to consumer email, mail and phone inquiries to I LOVE NY.
Maintain process for special road permit requests.
Other relevant projects/assignments as needed.
Qualifications
Education: Bachelor’s degree preferred. Minimum of 3 years of direct related experience may substitute.
Experience: Minimum of 1-3 years of relevant experience within an office setting managing sensitive relationships with diplomacy and discretion.
Skills: Strong written and verbal communication and interpersonal skills; excellent organizational skills with high accuracy and attention to detail; ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment; excellent problem‑solving skills and the ability to respond effectively to unexpected challenges; ability to work collaboratively as part of a team and independently with minimal supervision.
Technical: Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Benefits Comprehensive Benefits Package.
EEO Statement Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.
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Base Pay Range $63,000.00/yr - $68,000.00/yr
Seniority Level Entry level
Employment Type Full-time
Job Function General Business
Industries Economic Programs
Responsibilities
Assist with oversight of warehouse printed and promotional collateral, including tracking, shipping, order fulfillment and auditing of inventory.
Assist with maintenance of the I LOVE NY call center and Interactive Voice Response (IVR) voicemail system.
Assist in the coordination of the Path Through History (PTH) heritage tourism program, including coordinating nominations for PTH sites and facilitating the distribution of promotional materials for PTH weekend events.
Assist in the coordination and execution of other segment tourism programming including I LOVE NY LGBTQ, Accessible NY and Black Travel, including monitoring shared inboxes and updating event calendars.
Support the digital team on approvals and updates for website listings and accounts on iloveny.com.
Assist in the approval of I LOVE NY Must-See destination nominations and designations.
Conduct outreach to the tourism industry to assist with data collection and maintain contact databases.
Coordinate responses to consumer email, mail and phone inquiries to I LOVE NY.
Maintain process for special road permit requests.
Other relevant projects/assignments as needed.
Qualifications
Education: Bachelor’s degree preferred. Minimum of 3 years of direct related experience may substitute.
Experience: Minimum of 1-3 years of relevant experience within an office setting managing sensitive relationships with diplomacy and discretion.
Skills: Strong written and verbal communication and interpersonal skills; excellent organizational skills with high accuracy and attention to detail; ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment; excellent problem‑solving skills and the ability to respond effectively to unexpected challenges; ability to work collaboratively as part of a team and independently with minimal supervision.
Technical: Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Benefits Comprehensive Benefits Package.
EEO Statement Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.
#J-18808-Ljbffr