Milwaukee Succeeds
What this job involves
JLL is seeking a National Facilities Lead to oversee integrated facilities management (IFM) operations across a multi‑site portfolio in North America. This role drives operational excellence, client satisfaction, and financial performance while leveraging JLL's global platform and service capabilities.
The National Facilities Lead is responsible for managing assigned sites within the account owned and/or occupied portfolio in accordance with local, state and federal requirements, handling all line‑of‑business and third‑party relationships with the buildings, and managing a team of Facility Management professionals. The role requires a client‑focused mindset with a proven track record of relationship management, collaboration across JLL service lines, strong business acumen, and adaptability to support diverse client bases and property types.
Day‑to‑day responsibilities
Manage day‑to‑day facilities operations for the regional portfolio encompassing office, industrial or mixed‑use properties.
Serve as primary facilities contact for assigned corporate clients, maintaining strong relationships, identifying opportunities for additional JLL services, conducting regular client meetings, performance reviews and strategic planning sessions; support business development through client referrals and portfolio expansion.
Manage staff performance and outcomes, coordinate with third‑party owners (landlords) to ensure lease compliance, timely reporting and resolve tenant‑relations issues.
Provide overall facility services in accordance with account standard processes and procedures, including program coordination.
Ensure compliance with portfolio‑wide initiatives and all applicable laws and regulations.
Coordinate functional responsibilities for Facility Management services within assigned facilities and geography.
Prepare, submit and manage facility budgets tied to clients’ goals, track variances and ensure smooth recovery.
Support prompt collection of management fees and reimbursements from tenants occupying space on owned premises.
Lead overall team management, staff development, succession and growth plans.
Participate in the compensation planning process and provide measurable career development plans to direct reports.
Analyze operational data to drive continuous improvement and cost savings.
Required Qualifications
8‑10 years of experience leading Integrated Facilities Management teams or services.
Strong leadership and relationship‑building skills.
Strong interpersonal and problem‑solving skills.
Excellent verbal and written communication and presentation skills.
Proven record of providing excellent internal and external customer service.
Knowledge of Excel and ability to analyze data.
Understanding of commercial building systems including HVAC, electrical, plumbing and life‑safety systems.
Experience with computerized maintenance management systems (CMMS).
Preferred Qualifications
Bachelor’s degree in Engineering.
Knowledge of standard business and accounting practices.
Location On‑site in Waukesha, WI. This position does not provide visa sponsorship; candidates must be authorized to work in the United States without employer sponsorship.
Personalized benefits that support personal well‑being and growth
401(k) plan with matching company contributions.
Comprehensive medical, dental & vision care.
Paid parental leave at 100% of salary.
Paid time off and company holidays.
Early access to earned wages through Daily Pay.
Equal Employment Opportunity & Accommodations Jones Lang LaSalle (JLL) is an Equal Opportunity Employer committed to working with and providing reasonable accommodations to individuals with disabilities. For accommodation requests, please email HRSCLeaves@jll.com. For general recruiting inquiries, visit our Contact Us page.
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The National Facilities Lead is responsible for managing assigned sites within the account owned and/or occupied portfolio in accordance with local, state and federal requirements, handling all line‑of‑business and third‑party relationships with the buildings, and managing a team of Facility Management professionals. The role requires a client‑focused mindset with a proven track record of relationship management, collaboration across JLL service lines, strong business acumen, and adaptability to support diverse client bases and property types.
Day‑to‑day responsibilities
Manage day‑to‑day facilities operations for the regional portfolio encompassing office, industrial or mixed‑use properties.
Serve as primary facilities contact for assigned corporate clients, maintaining strong relationships, identifying opportunities for additional JLL services, conducting regular client meetings, performance reviews and strategic planning sessions; support business development through client referrals and portfolio expansion.
Manage staff performance and outcomes, coordinate with third‑party owners (landlords) to ensure lease compliance, timely reporting and resolve tenant‑relations issues.
Provide overall facility services in accordance with account standard processes and procedures, including program coordination.
Ensure compliance with portfolio‑wide initiatives and all applicable laws and regulations.
Coordinate functional responsibilities for Facility Management services within assigned facilities and geography.
Prepare, submit and manage facility budgets tied to clients’ goals, track variances and ensure smooth recovery.
Support prompt collection of management fees and reimbursements from tenants occupying space on owned premises.
Lead overall team management, staff development, succession and growth plans.
Participate in the compensation planning process and provide measurable career development plans to direct reports.
Analyze operational data to drive continuous improvement and cost savings.
Required Qualifications
8‑10 years of experience leading Integrated Facilities Management teams or services.
Strong leadership and relationship‑building skills.
Strong interpersonal and problem‑solving skills.
Excellent verbal and written communication and presentation skills.
Proven record of providing excellent internal and external customer service.
Knowledge of Excel and ability to analyze data.
Understanding of commercial building systems including HVAC, electrical, plumbing and life‑safety systems.
Experience with computerized maintenance management systems (CMMS).
Preferred Qualifications
Bachelor’s degree in Engineering.
Knowledge of standard business and accounting practices.
Location On‑site in Waukesha, WI. This position does not provide visa sponsorship; candidates must be authorized to work in the United States without employer sponsorship.
Personalized benefits that support personal well‑being and growth
401(k) plan with matching company contributions.
Comprehensive medical, dental & vision care.
Paid parental leave at 100% of salary.
Paid time off and company holidays.
Early access to earned wages through Daily Pay.
Equal Employment Opportunity & Accommodations Jones Lang LaSalle (JLL) is an Equal Opportunity Employer committed to working with and providing reasonable accommodations to individuals with disabilities. For accommodation requests, please email HRSCLeaves@jll.com. For general recruiting inquiries, visit our Contact Us page.
#J-18808-Ljbffr