State of Delaware
Health/Human Services Case Manager Supervisor
State of Delaware, Los Angeles, California, United States
Health/Human Services Case Manager Supervisor
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
Summary Statement:
The Health/Human Service Case Manager Supervisor position supervises the daily activities of staff by coordinating case management and employment/training functions to assist clients in meeting personal, social, health, or financial needs. This role supervises staff within the Division of Social Services’ Document Imaging System Team (DIS). A primary responsibility will be conducting statewide DIS trainings, which may include virtual or in‑person meetings, onsite or offsite. Additionally, you will handle DIS special projects such as indexing and testing, support administrators in program assessments, planning, corrective action plans, and implementation.
Essential Functions
Supervises two or more merit full‑time positions, including planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
Participates in program planning, implementation, and coordination to ensure program goals and current operations are compliant with department, federal, or state laws, rules, regulations, standards, policies, and procedures.
Gathers and assimilates statistics and information to ensure program compliance.
Recommends and implements corrective action as necessary.
Coordinates with health and human service staff, agencies, providers, and resources to provide comprehensive services to clients in a timely, efficient, and cost‑effective manner.
Represents the agency on task forces, committees, and with the general public.
Provides information to clients, the general public, community representatives, and other agencies to explain programs and policies.
May plan and develop programs, including writing grant proposals, completing state clearing‑house documents, and implementing new grants when awarded.
Analyzes budget needs, develops recommendations regarding staffing, supply, and equipment, and may monitor current budgetary expenditures.
Prepares statistical and program evaluation reports.
Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.
Job Requirements
Three years’ experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Three years’ experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve, inquire, and report on data.
Six months’ experience in narrative report writing.
Coursework, training, and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.
Additional Posting Information This is a Casual/Seasonal position, which is a non‑pension eligible position without healthcare and/or other benefits.
Location Georgetown, DE — $42,000.00 to $45,000.00 per year.
Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.
Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay.com. You may also call (302) 739‑5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.
Equal Opportunity Statement The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek a workforce representative of Delaware, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
Summary Statement:
The Health/Human Service Case Manager Supervisor position supervises the daily activities of staff by coordinating case management and employment/training functions to assist clients in meeting personal, social, health, or financial needs. This role supervises staff within the Division of Social Services’ Document Imaging System Team (DIS). A primary responsibility will be conducting statewide DIS trainings, which may include virtual or in‑person meetings, onsite or offsite. Additionally, you will handle DIS special projects such as indexing and testing, support administrators in program assessments, planning, corrective action plans, and implementation.
Essential Functions
Supervises two or more merit full‑time positions, including planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
Participates in program planning, implementation, and coordination to ensure program goals and current operations are compliant with department, federal, or state laws, rules, regulations, standards, policies, and procedures.
Gathers and assimilates statistics and information to ensure program compliance.
Recommends and implements corrective action as necessary.
Coordinates with health and human service staff, agencies, providers, and resources to provide comprehensive services to clients in a timely, efficient, and cost‑effective manner.
Represents the agency on task forces, committees, and with the general public.
Provides information to clients, the general public, community representatives, and other agencies to explain programs and policies.
May plan and develop programs, including writing grant proposals, completing state clearing‑house documents, and implementing new grants when awarded.
Analyzes budget needs, develops recommendations regarding staffing, supply, and equipment, and may monitor current budgetary expenditures.
Prepares statistical and program evaluation reports.
Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.
Job Requirements
Three years’ experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Three years’ experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve, inquire, and report on data.
Six months’ experience in narrative report writing.
Coursework, training, and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.
Additional Posting Information This is a Casual/Seasonal position, which is a non‑pension eligible position without healthcare and/or other benefits.
Location Georgetown, DE — $42,000.00 to $45,000.00 per year.
Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.
Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay.com. You may also call (302) 739‑5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.
Equal Opportunity Statement The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek a workforce representative of Delaware, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
#J-18808-Ljbffr