Bank of America
AML Refresh Operations – Unit Manager
Bank of America, Clarendon, North Carolina, United States, 28432
AML Refresh Operations – Unit Manager, EMEA (Operations Lead)
Location:
Belfast
Corporate Title:
Up to Director
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone, offering competitive benefits to support physical, emotional, and financial well‑being.
Overview of the Role The EMEA Anti‑Money Laundering (AML) Refresh Operations organisation, part of Global AML and Onboarding Operations, is hiring an EMEA Unit Manager to support end‑to‑end client AML/KYC refresh for Global Markets and Global Corporate & Investment Banking. The role ensures timely, accurate completion of refresh activities, maintains client records in line with global standards, and drives continuous improvement.
Key Responsibilities
Oversight and production management of the Refresh team, ensuring timely and accurate completion.
Monitor production metrics, SLAs, Key Controls, and overall process effectiveness.
Ensure review of refresh requirements for assigned jurisdiction aligns with Client Identification Profile (CIP)/CDD procedures.
Support team members liaising with sales/client outreach teams to obtain and validate correct documentation.
Manage the productivity of Refresh Teams and maintain adherence to jurisdictional regulatory requirements.
Ensure cases requiring remediation are completed within SLAs.
Engage with senior stakeholders to identify issues and control improvements.
Support business with KYC related queries and requests.
Participate in remediation items aligned to internal/external audits.
Lead and develop managers of teams in all aspects of the AML Refresh process, including career development.
Contribute to our process improvement culture to continuously identify opportunities for efficiency and quality.
Required Skills
Proven experience leading operations and production teams.
Strong executive presence and communication skills.
Experience in a process‑oriented production environment within a continuous improvement framework.
Ability to work in a team environment, organise work, prioritise tasks and meet tight deadlines while ensuring data integrity.
Analytical and data‑driven with a process‑first mindset.
Ability to contribute to our Operational Excellence culture and framework.
Ability to accurately and concisely present information to teams, management, and senior leaders.
Strategic and tactical thinking; execution and results driven.
Problem‑solving ability and enablement of teams to drive effective production.
Ability to document opportunities for process streamlining.
Desired Skills
Experience in Anti‑Money Laundering, Know Your Customer/Client Due Diligence or related fields (Compliance, Risk Management, Financial Crimes).
Risk and Controls Management.
Quality Assurance.
Data and Trend Analysis tools.
Stakeholder Management.
Strategy Planning and Development.
Continuous Improvement and Strategic Thinking.
Benefits Of Working At Bank of America (UK)
Private healthcare for you and your family.
Competitive pension plan, life assurance and group income protection cover.
20 days of backup childcare and 20 days of backup adult care per annum.
Flexible benefits option, wellbeing account, travel insurance, critical illness cover.
Flex fund for benefits.
Access to emotional wellbeing helpline, virtual GP services and the Peppy App.
Wellhub wellbeing programs (Headspace, Calm).
Charity donation matching.
Opportunities to volunteer and develop new skills.
Equal Opportunity Employer Statement Bank of America is an equal opportunity employer. We ensure no applicant is subject to less favourable treatment on the basis of sex, gender identity, marital status, race, religion, political opinion, colour, nationality, ethnicity, age, sexual orientation, pregnancy, maternity, socio‑economic background, disability, or any other protected characteristic. We monitor the background and sex of our job applicants and employees to demonstrate our commitment to equality of opportunity and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.
Application To apply, complete the form at
https://bac.avature.net/belfast . We encourage all candidates to inform us of any adjustment requirements to ensure accessible recruitment processes.
#J-18808-Ljbffr
Belfast
Corporate Title:
Up to Director
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone, offering competitive benefits to support physical, emotional, and financial well‑being.
Overview of the Role The EMEA Anti‑Money Laundering (AML) Refresh Operations organisation, part of Global AML and Onboarding Operations, is hiring an EMEA Unit Manager to support end‑to‑end client AML/KYC refresh for Global Markets and Global Corporate & Investment Banking. The role ensures timely, accurate completion of refresh activities, maintains client records in line with global standards, and drives continuous improvement.
Key Responsibilities
Oversight and production management of the Refresh team, ensuring timely and accurate completion.
Monitor production metrics, SLAs, Key Controls, and overall process effectiveness.
Ensure review of refresh requirements for assigned jurisdiction aligns with Client Identification Profile (CIP)/CDD procedures.
Support team members liaising with sales/client outreach teams to obtain and validate correct documentation.
Manage the productivity of Refresh Teams and maintain adherence to jurisdictional regulatory requirements.
Ensure cases requiring remediation are completed within SLAs.
Engage with senior stakeholders to identify issues and control improvements.
Support business with KYC related queries and requests.
Participate in remediation items aligned to internal/external audits.
Lead and develop managers of teams in all aspects of the AML Refresh process, including career development.
Contribute to our process improvement culture to continuously identify opportunities for efficiency and quality.
Required Skills
Proven experience leading operations and production teams.
Strong executive presence and communication skills.
Experience in a process‑oriented production environment within a continuous improvement framework.
Ability to work in a team environment, organise work, prioritise tasks and meet tight deadlines while ensuring data integrity.
Analytical and data‑driven with a process‑first mindset.
Ability to contribute to our Operational Excellence culture and framework.
Ability to accurately and concisely present information to teams, management, and senior leaders.
Strategic and tactical thinking; execution and results driven.
Problem‑solving ability and enablement of teams to drive effective production.
Ability to document opportunities for process streamlining.
Desired Skills
Experience in Anti‑Money Laundering, Know Your Customer/Client Due Diligence or related fields (Compliance, Risk Management, Financial Crimes).
Risk and Controls Management.
Quality Assurance.
Data and Trend Analysis tools.
Stakeholder Management.
Strategy Planning and Development.
Continuous Improvement and Strategic Thinking.
Benefits Of Working At Bank of America (UK)
Private healthcare for you and your family.
Competitive pension plan, life assurance and group income protection cover.
20 days of backup childcare and 20 days of backup adult care per annum.
Flexible benefits option, wellbeing account, travel insurance, critical illness cover.
Flex fund for benefits.
Access to emotional wellbeing helpline, virtual GP services and the Peppy App.
Wellhub wellbeing programs (Headspace, Calm).
Charity donation matching.
Opportunities to volunteer and develop new skills.
Equal Opportunity Employer Statement Bank of America is an equal opportunity employer. We ensure no applicant is subject to less favourable treatment on the basis of sex, gender identity, marital status, race, religion, political opinion, colour, nationality, ethnicity, age, sexual orientation, pregnancy, maternity, socio‑economic background, disability, or any other protected characteristic. We monitor the background and sex of our job applicants and employees to demonstrate our commitment to equality of opportunity and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.
Application To apply, complete the form at
https://bac.avature.net/belfast . We encourage all candidates to inform us of any adjustment requirements to ensure accessible recruitment processes.
#J-18808-Ljbffr