UW Health
Nutrition Services Call Center Representative
Join to apply for the
Nutrition Services Call Center Representative
role at
UW Health .
Work Schedule 100% FTE, day/evening shift. Works 11:00 am to 7:30 pm, 5 days per week, with every other weekend required. Hours may vary based on operational needs. Position is remote for Wisconsin or Illinois residents after in‑office training. In person, work at 8501 Excelsior Drive.
Job Description and Responsibilities As a Nutrition Services Call Center Representative, you will play a strong role in Culinary Services by placing patient meal orders in the call center. Use your customer service skills and knowledge of clinical diets and allergens.
Provide a high level of customer service by taking patient’s meal requests over the phone.
Assist patients in planning a healthy meal in compliance with their diet order and food allergies.
Process electronic nutrition orders by transferring information from the patient’s medical record into our food service software.
Benefits
Excellent benefits package including health and dental insurance, paid time off, retirement plans, two‑week paid parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work‑life balance.
Access to UW Health’s Wellness Options at Work that support employee/family well‑being.
Tuition benefits eligibility – UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Additional Compensation
Evening or night shift differential.
Qualifications
High School Diploma or equivalent (Required).
Associate’s Degree in Hospitality (Preferred).
1 year experience in an Administrative Support or related position (Required).
1 year experience in a call center and/or background in nutrition (Preferred).
ServSafe Certification (Preferred).
Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Administrative Facilities UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at UW Health by 2x.
#J-18808-Ljbffr
Nutrition Services Call Center Representative
role at
UW Health .
Work Schedule 100% FTE, day/evening shift. Works 11:00 am to 7:30 pm, 5 days per week, with every other weekend required. Hours may vary based on operational needs. Position is remote for Wisconsin or Illinois residents after in‑office training. In person, work at 8501 Excelsior Drive.
Job Description and Responsibilities As a Nutrition Services Call Center Representative, you will play a strong role in Culinary Services by placing patient meal orders in the call center. Use your customer service skills and knowledge of clinical diets and allergens.
Provide a high level of customer service by taking patient’s meal requests over the phone.
Assist patients in planning a healthy meal in compliance with their diet order and food allergies.
Process electronic nutrition orders by transferring information from the patient’s medical record into our food service software.
Benefits
Excellent benefits package including health and dental insurance, paid time off, retirement plans, two‑week paid parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work‑life balance.
Access to UW Health’s Wellness Options at Work that support employee/family well‑being.
Tuition benefits eligibility – UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Additional Compensation
Evening or night shift differential.
Qualifications
High School Diploma or equivalent (Required).
Associate’s Degree in Hospitality (Preferred).
1 year experience in an Administrative Support or related position (Required).
1 year experience in a call center and/or background in nutrition (Preferred).
ServSafe Certification (Preferred).
Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Administrative Facilities UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at UW Health by 2x.
#J-18808-Ljbffr